Maricel Timbang
Pensacola
Summary
Dynamic General Manager with a proven track record in operational efficiency and team collaboration. Skilled in financial management and customer service, driving positive workplace culture and enhanced service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Marjes Management Llc.
Pensacola
02.2018 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure seamless service delivery.
- Coordinated staff training programs to enhance skills and boost team productivity.
- Facilitated employee training programs aimed at ensuring thorough knowledge of duties, policies, and procedures for operational success.
- Fostered a positive workplace culture through effective communication and leadership.
- Established operational policies that streamlined processes and enhanced overall efficiency.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline using verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified opportunities for cost savings and revenue growth.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Capitol Institute
Phillippines03-1988
Some College (No Degree) - Hotel Restaurant Management
Polytechnic University of The Philippines
PhilippinesSome College (No Degree) - Associate Degree Hotel And Tourism Management
Pensacola State College
Pensacola, FL04-2026
Skills
- Operational management
- Staff scheduling
- Inventory control
- Talent development
- Cross-functional collaboration
- Customer service
Certification
- Notary Public State of Florida
Timeline
General Manager
Marjes Management Llc.
02.2018 - Current
High School Diploma -
Capitol Institute
Some College (No Degree) - Hotel Restaurant Management
Polytechnic University of The Philippines
Some College (No Degree) - Associate Degree Hotel And Tourism Management
Pensacola State College