Maricela Chavez
Los Angeles,CA
Summary
Detail-oriented professional with a strong background in data analysis, customer service, and bilingual communication (English and Spanish). Eager to excel in a dynamic role that leverages my data-driven decision-making skills and commitment to exceptional customer experiences.
Overview
17
17
years of professional experience
Work History
Manager of Operations
Town Talk Bakery
02.2020 - Current
- Proactively identified sales trends, resulting in targeted marketing campaigns and 10% increase in revenue
- Meticulously managed Point of Sale (POS) system, ensuring seamless transaction. Developed and implemented strategies to maximize customer satisfaction.
- Effectively communicated with English and Spanish-speaking customers, enhancing their bakery experience
Budget Business Tech
University of Southern California
02.2009 - 02.2020
- Expertly managed department accounts, streamlining processes and reducing errors by 20%
- Seamlessly handled incoming calls and maintained efficient communication with faculty and staff.
- Analyzed revenues, expenditures and cash management.
- Generated financial reports and summaries for management review.
- Prepared documentation for travel reimbursement and corporate credit card expenses.
- Managed invoices, payments and deposits, maintaining accurate expenditure records. Validated and recorded invoices and resolved discrepancies with vendors.
Customer Service Rep
Comcast / Time Warner Cable
04.2006 - 02.2009
- Provided exceptional customer service through data-informed improvements, contributing to 15% increase in customer satisfaction
- Mastered web-based filing systems, optimizing operational efficiency
- Acted as valuable resource for new hires, assisting in their successful onboarding
Education
Certification: Medical Billing and Coding -
American Career College
Los Angeles, CA08.2021
Bachelor of Science - Business Administration
California State University
Los Angeles, CA05.2020
Skills
- Staff Training
- Financial Reporting
- Data analysis and interpretation
- Inventory management and optimization
- Budget administration and analysis
- Overseeing Employees
- Organizational Structuring
- Inventory Tracking and Management
- Budget Controls
- Filing Systems
- Customer Care
- Data Collections
Timeline
Manager of Operations
Town Talk Bakery
02.2020 - Current
Budget Business Tech
University of Southern California
02.2009 - 02.2020
Customer Service Rep
Comcast / Time Warner Cable
04.2006 - 02.2009
Certification: Medical Billing and Coding -
American Career College
Bachelor of Science - Business Administration
California State University
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