Maricela Valencia
Chicago,IL
Summary
Compassionate Patient Service Representative experienced in patient scheduling, record keeping, and front desk management. Enhanced patient satisfaction and supported healthcare team efficiency through effective communication, empathy, and problem-solving. Demonstrated dedication and adaptability, contributing to team success and organizational goals.
Overview
27
27
years of professional experience
Work History
Patient Service Representative
Louis A Weiss Memorial Hospital, Oncology Center
Chicago, Illinois
08.2011 - 10.2025
- Welcomed patients and visitors at cancer center, creating positive first impressions.
- Scheduled appointments and managed patient calendars efficiently.
- Managed incoming calls and resolved patient inquiries to enhance service experience.
- Assisted patients with insurance verification and eligibility inquiries.
- Verified insurance information, collected payments, and scheduled appointments.
- Coordinated communication between medical staff and patients to ensure clarity and understanding.
- Assisted with the completion of medical forms and records.
- Inputted patient demographic data into electronic health record system.
- Ran credit card batches and balanced deposits on a daily basis.
Front Desk Receptionist
Salazar Dental Center
Cicero, Illinois
02.2009 - 07.2011
- Greeted patients warmly and scheduled appointments efficiently.
- Responded to phone inquiries, delivering information about dental services to enhance patient understanding.
- Processed payments and issued receipts, ensuring accurate billing and customer satisfaction.
- Managed patient records using electronic health record systems.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Supported office operations by filing, photocopying, and scanning documents efficiently.
Front Desk Receptionist
Absolute Health Chiropractic Clinic
Zion, Illinois
07.2004 - 09.2008
- Greeted patients warmly and scheduled appointments to ensure timely access to care.
- Assisted patients with check-in procedures and completed necessary forms.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Organized patient records using electronic health record system to support efficient patient processing.
- Coordinated insurance verifications and processed patient payments.
Patient Service Representative
Saint Anthony's Hospital
Chicago, Illinois
05.1998 - 06.2008
- Greeted patients upon arrival and directed them to the appropriate area.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained a clean and organized reception area to enhance patient experience.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
Education
Saint Casimir High School
Chicago, IllinoisSkills
- Electronic health records
- Appointment scheduling
- Payment processing
- Document filing
- Team collaboration
- FLUENT IN English and Spanish
- Insurance verification
- Professional demeanor
- Patient greeting
- Medical filing
- Patient registration
- Patient check-in
- Strong empathy
Timeline
Patient Service Representative
Louis A Weiss Memorial Hospital, Oncology Center
08.2011 - 10.2025
Front Desk Receptionist
Salazar Dental Center
02.2009 - 07.2011
Front Desk Receptionist
Absolute Health Chiropractic Clinic
07.2004 - 09.2008
Patient Service Representative
Saint Anthony's Hospital
05.1998 - 06.2008
Saint Casimir High School