Maricruz Nava
Hudson,Florida
Summary
Results-driven Practice Manager with expertise in staff management, workflow optimization, and policy implementation. Proven ability to enhance service delivery and streamline operations in pediatric care settings.
Dedicated Practice Manager with a strong track record in training and mentoring teams. Experienced in implementing electronic health record systems and improving patient scheduling, contributing to elevated operational efficiency and patient satisfaction.
Overview
27
27
years of professional experience
Work History
Practice Manager
Pediatric Associates of Tampa Bay
Tampa, FL
07.2016 - 04.2024
- Streamlined patient scheduling processes to enhance appointment efficiency.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Mentored staff on compliance and best practices in pediatric care administration.
- Developed training programs for new employees to ensure operational consistency.
- Collaborated with healthcare providers to optimize patient care workflows and services.
- Analyzed practice performance metrics to identify areas for improvement and growth.
- Coordinated communication between staff, patients, and stakeholders to enhance service delivery.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Stay Home Mom
Self
Hudson, FL
10.2004 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- I had the opportunity to Stay Home with my 2 children to rase them for 12 years. Volunteered in their school activities, in classroom, fundraising, open house, festivals, holidays festivities.
Client Services Specialist
Merck Medco
Las Vegas, NV
09.1997 - 10.2004
- Managed client inquiries, providing accurate information and guidance for medication services.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Developed training materials to support onboarding of new client service representatives.
- Implemented process improvements that increased client satisfaction ratings.
- A Client Specialist involve continued effective communication both internally and externally with the Account Team, Training Department, Customer Services, Managers and Client, providing feedback to groups, clients, call center and resolving customer roadblocks encounters. R
- Responsible for training on specifics group benefits changes, team meetings and in-service demonstration to Regional Managers on System comparison of new programs currently in use.
Education
Bachelor of Science - Communications
University of Occident
Mexico08-1993
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Employee performance
- Budget oversight
- Supplies ordering
- HIPAA and OSHA regulations
- Hiring medical personnel
- Decision-making
- Training and mentoring
- Staff scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Practice Manager
Pediatric Associates of Tampa Bay
07.2016 - 04.2024
Stay Home Mom
Self
10.2004 - 07.2016
Client Services Specialist
Merck Medco
09.1997 - 10.2004
Bachelor of Science - Communications
University of Occident