Marie Johnson
White Lake,Michigan
Summary
Enthusiastic Customer Service/Healthcare professional with in-depth knowledge of healthcare claims processing, Medicaid, Resolving client/provider issues, and handling multiple responsibilities simultaneously. Energetic and driven to reach company goals. Personable professional capable of building immediate, positive customer rapport and long-term loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Optum, UnitedHealth Group
03.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and processing information.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Answered incoming calls from patients, Dr Offices and insurance companies,
- Provided excellent customer service to patients and medical staff.
Lead Pharmacy Technician
CVS Pharmacy
10.2021 - 03.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Managed opening and closing duties for pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Compounding Pharmacy Technician
Coram Specialty Infusion
05.2020 - 10.2021
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Using a Pinnacle machine to compound TPN's
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
Ascension Providence Hospital
09.2018 - 06.2020
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Packaging and delivering medicaions to PYXIS machines on all hospital units.
- Answering phone calls from Doctors and nurses, handling all inquiries and transferring to Pharmacists when needed.
- Understanding USP795 procedures.
- Daily inventory controls.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Order Processor
Alliance Walgreens + Prime Specialty Pharmacy
09.2017 - 09.2018
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Typed Prescriptions
- Incoming and Outgoing calls for Doctors offices, Insurance providers and patients.
Fulfillment Technician
Walgreens Specialty Pharmacy
08.2016 - 09.2016
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Picked and packed order items.
- Shipping and receiving.
- Kept work areas neat, clean and free from debris.
Patient Care Specialist
Novixus Pharmacy Services
01.2015 - 08.2016
- Documented patient information and care activities in electronic health record.
- Data Entry.
- Handling calls for processing prescriptions, insurance billing and incoming prescription orders.
- Processing and shipping orders.
Certified Pharmacy Technician
Walgreens
08.2011 - 01.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Education
No Degree - Patient Care Technician Program
Dorsey College
Rochester Hills, MI07.2012
No Degree - Medical Assisting
Everest Institute
Southfield09.2006
Skills
- Database Coordination
- Quality Assurance
- Insurance Practices
- Healthcare Operations
- Verbal and Written Communication
- Customer Service
- Time Management
Certification
- PTCB Certified Pharmacy Technician expires 9/2025
- Licensed Pharmacy technician through the state of Michigan expires 6/2025
Timeline
Patient Care Coordinator
Optum, UnitedHealth Group
03.2022 - Current
Lead Pharmacy Technician
CVS Pharmacy
10.2021 - 03.2022
Compounding Pharmacy Technician
Coram Specialty Infusion
05.2020 - 10.2021
Pharmacy Technician
Ascension Providence Hospital
09.2018 - 06.2020
Order Processor
Alliance Walgreens + Prime Specialty Pharmacy
09.2017 - 09.2018
Fulfillment Technician
Walgreens Specialty Pharmacy
08.2016 - 09.2016
Patient Care Specialist
Novixus Pharmacy Services
01.2015 - 08.2016
Certified Pharmacy Technician
Walgreens
08.2011 - 01.2015
No Degree - Patient Care Technician Program
Dorsey College
No Degree - Medical Assisting
Everest Institute
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