Mariel Tiznado
Los Angeles,CA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Culver City, California
03.2024 - 04.2024
- Monitored sales floor activity to identify potential theft or fraud issues.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Operated equipment such as scanners and scales to process transactions accurately.
Merchandise Associate
Lowe's Home Improvement
Pico Rivera
08.2022 - 09.2023
- Answered customer questions regarding store merchandise, department information and pricing
- Verified products appeared at correct locations in proper quantities
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility
- Worked with managers and advertising directors to optimize promotions
- Increased sales by developing visually appealing merchandise displays and layouts
- Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business
- Collaborated with vendors to ensure timely delivery of products, maintaining stock levels for high-demand items
- Provided training to new team members on merchandising best practices, enhancing overall team performance
- Analyzed sales data and market trends to make informed decisions about product assortment and placement
- Implemented planograms to create consistent visual presentations across multiple store locations
- Spearheaded seasonal changes in product offerings, keeping the sales floor fresh and relevant throughout the year.
Returns Processor
The Reformation
Vernon
02.2021 - 07.2022
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service
- Provided documentation and calculations to support inventory distribution decisions
- Delivered high-quality customer service by gathering feedback on product deficiencies
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records
- Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies
- Assisted in the development of new return procedures to simplify processes and improve overall efficiency.
Education
06.2022
Skills
- Customer service
- Communication skills
- Computer literacy
- Microsoft excel
- Leadership
- Bilingual
- Documentation review
- Commitment
- Stress Tolerance
- Information Protection
- Flexible Schedule
- Cash handling experience
References
- Rico Luna, (323)797-3114
- Julianna Kovats, (323)348-8510
- Brenda Esparza, (323)338-8048
Timeline
Guest Advocate
Target
03.2024 - 04.2024
Merchandise Associate
Lowe's Home Improvement
08.2022 - 09.2023
Returns Processor
The Reformation
02.2021 - 07.2022