Mariela Rivera
Vallejo,CA
Summary
Dynamic Shift Leader at Taco Bell with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in team training and inventory management, I effectively resolved customer concerns and implemented cost-saving practices. Known for my positive attitude and problem-solving abilities, I consistently foster a productive work environment.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Leader
Taco Bell
American Canyon, CA
03.2023 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on food safety and operational procedures.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Implemented inventory management practices to reduce waste and control costs.
- Resolved customer concerns promptly, enhancing overall dining experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Team Member
Winstop
Vallejo
04.2025 - 2025
- Assisted in daily operations to enhance team efficiency and productivity.
- Collaborated with team members to ensure adherence to safety protocols and quality standards.
- Trained new employees on operational procedures and best practices for optimal performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Drive-Thru Cashier
McDonald's
Napa
08.2023 - 2024
- Processed customer orders efficiently, ensuring accuracy and speed during peak hours.
- Operated point-of-sale systems, managing cash and card transactions seamlessly.
- Assisted in training new staff on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints with professionalism, enhancing overall satisfaction.
Team Member
Subway
Napa
08.2022 - 2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Monitored and verified merchandise for proper prices and labels.
- Collaborated with team members to ensure adherence to safety protocols and quality standards.
Education
Napa Valley College
Napa, CA06.2014
Skills
- Customer service
- Team training
- Shift scheduling
- Inventory management
- Cash handling
- POS systems
- Food safety practices
- Positive attitude
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Winstop
04.2025 - 2025
Drive-Thru Cashier
McDonald's
08.2023 - 2024
Shift Leader
Taco Bell
03.2023 - Current
Team Member
Subway
08.2022 - 2023
Napa Valley College