Marielena Castle
Fort Collins,CO
Summary
Reliable and upbeat worker, successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individuals' needs. Knowledgeable about products, merchandising, cleaning, customer service, and sales. Dedicated and dependable relationship builder with excellent organizational skills and a superior work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Urban Outfitters, Inc.
Denver, Colorado
01.2023 - 01.2024
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Organized store by returning merchandise to proper areas and restocked displays.
- Received and displayed product shipments on store retail shelves upon delivery.
Hostess
Jing Restaurant
Denver, Colorado
07.2022 - 12.2022
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Verified reservations and wait times with customers.
- Monitored customer satisfaction levels throughout their meal experience.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Received and recorded patrons' dining reservations.
- Greeted guests upon arrival and escorted them to their tables.
Line Worker
Waterway Carwash
Greenwood Village, Colorado
01.2021 - 07.2022
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village05-2023
Some College (No Degree) -
Colorado State University
Fort Collins, COSkills
- Retail loss prevention
- Friendly and outgoing
- Product promotions
- Conflict resolution
- Retail store operations
- Positive and professional
- Client service
- Excellent people skills
- Dispute mediation
- Meeting deadlines
- Multi-tasking strength
- Fitting room maintenance
- Store opening and closing
- Dining area maintenance
- Relationship building
- Adapt to diverse groups
Affiliations
- Recreational soccer, as well as a background in leading competitive teams as their captain
- member of Kappa Alpha Theta Fraternity
Certification
- American Red Cross CPR and babysitting certified
Languages
English
Professional
Spanish
Limited
Timeline
Sales Associate
Urban Outfitters, Inc.
01.2023 - 01.2024
Hostess
Jing Restaurant
07.2022 - 12.2022
Line Worker
Waterway Carwash
01.2021 - 07.2022
High School Diploma -
Cherry Creek High School
Some College (No Degree) -
Colorado State University
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