Marilee Torres
Jacksonville,FL
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to [Company]. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
26
26
years of professional experience
Work History
Lead Pharmacy Technician
Maxor Pharmacepticles
08.2022 - Current
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Pharmacy Technician
Dr Randolph's Pharmacy
02.2013 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Publix Pharmacy
01.1998 - 02.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Certified Pharmacy Technician (CPhT)
CPhT - PTCB Certification
Jacksonville University
Jacksonville, FLHigh School Diploma -
George S. Parker Highschool
Janesville, WI06.1983
Skills
- Prescription Filling and Labeling
- Updating Medication Histories
- Drug Compatibility Software
- Allergy Management
Timeline
Lead Pharmacy Technician
Maxor Pharmacepticles
08.2022 - Current
Pharmacy Technician
Dr Randolph's Pharmacy
02.2013 - 07.2022
Pharmacy Technician
Publix Pharmacy
01.1998 - 02.2013
Certified Pharmacy Technician (CPhT)
CPhT - PTCB Certification
Jacksonville University
High School Diploma -
George S. Parker Highschool
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