Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marilin Angeles

Kissimmee,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and teamwork at Long John Silver's. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and inventory management, consistently achieving operational excellence while fostering a collaborative work environment.

Overview

7
7
years of professional experience

Work History

Crew Member

Taco Bell
01.2025 - 03.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Assistant Manager

Long John Silver's
03.2024 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Cashier Assistant

Towne Park Valet
10.2022 - 03.2024
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.

Crew Team Member

Popeyes
06.2018 - 07.2021
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

Waterbury Adult Ed
Waterbury,CT
06.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Problem-solving
  • Clear communication
  • Flexible schedule
  • Safe food handling
  • Leadership qualities
  • Inventory restocking

Languages

Spanish
Native or Bilingual

Timeline

Crew Member

Taco Bell
01.2025 - 03.2025

Assistant Manager

Long John Silver's
03.2024 - 01.2025

Cashier Assistant

Towne Park Valet
10.2022 - 03.2024

Crew Team Member

Popeyes
06.2018 - 07.2021

Waterbury Adult Ed

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Marilin Angeles