Hi, I’m
Marilyn Burch
10+ years in customer service!
Renton,WA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
years of professional experience
Work History
Gossip Lounge SalonOlympia, Washington
Receptionist
05.2020 - Current
Job overview
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Creative Minds LCEnumclaw, Washington
Lead Teacher
03.2020 - 02.2021
Job overview
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Developed and implemented strategies to improve student learning outcomes.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
- Participated in workshops, trainings and conferences to improve educational skills.
Grocery Outlet Bargain MarketEnumclaw, WA
Closing Manager
09.2019 - 03.2020
Job overview
- Ensured adherence to all closing procedures and policies.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Prepared staff work schedules and assigned team members to specific duties.
Education
South Puget Sound Community CollegeOlympia, WA
GED
01-2017
Skills
- Scheduling
- Bookkeeping
- Front desk operations
- Positive and professional
- Organization skills
- Data inputting
- Telephone skills
- Multitasking and prioritization
- Time management
- Verbal and written communication
Timeline
Receptionist
Gossip Lounge Salon
05.2020 - Current
Lead Teacher
Creative Minds LC
03.2020 - 02.2021
Closing Manager
Grocery Outlet Bargain Market
09.2019 - 03.2020
South Puget Sound Community College
GED
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