Marilyn Green
Middletown,RI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Store Manager
Clementine's Ice Cream
04.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
Hostess
22 Bowens Wine Bar & Grille
06.2020 - 05.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Event Coordinator
International Tennis Hall Of Fame
05.2019 - 03.2020
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed post-event reports to determine effectiveness of each event.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Set up all tables, chairs, decor etc. for each event, and then carefully cleaned up after event was over.
Education
High School Diploma -
Middletown High School
Middletown, RI06.2020
Skills
- Team Development
- POS Systems
- Shift Scheduling
- Employee Training
- Outstanding Communication Skills
- Customer Relations
- Strategic Thinker
- Accurate Cash Handling
- Sales Promotions
- Problem-Solving
- Staff Supervision
- Relationship Building and Management
Timeline
Store Manager
Clementine's Ice Cream
04.2021 - Current
Hostess
22 Bowens Wine Bar & Grille
06.2020 - 05.2021
Event Coordinator
International Tennis Hall Of Fame
05.2019 - 03.2020
High School Diploma -
Middletown High School
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