Marimar Flores
Pasadena,TX
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Sonesta Essentials Hobby
Houston, TX
09.2024 - Current
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Welcomed guest to front desk and engaged in friendly conversations while conducting check-in process.
- Computed bills, collected payments and made change for guests.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Monitored security cameras located in lobby areas to ensure safety of staff members and guests.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Registered and assigned rooms to hotel guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Responded to customer complaints and addressed issues promptly and professionally.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Front Desk Receptionist
Bayoaks Pediatric Dentistry
Clear Lake, TX
02.2024 - 06.2024
- Answer incoming phone calls
- Scan documents
- Verify insurance
- Check in and out patients
- Schedule or reschedule appointments
- Print & make copies of important documents
- Send xrays via email
- Send forms via text to parents
- Call unconfirmed appointments
- Explain to parents the treatment plan
- Call a pharmacy to place a prescription in
Cashier/Customer Service
7-Eleven
Pasadena, TX
12.2023 - 01.2024
- Maintain a clean, customer friendly environment in the store
- Ring customer sales on an electronic cash register
- Receive cash from customers and give correct change
- Perform all regular cleaning activities and other tasks that are included on job assignments and order and stock merchandise
Cashier
Lone Star Market
Houston, TX
08.2020 - 12.2021
- Maintain a clean, customer friendly environment in the store
- Ring customer sales on an electronic cash register
- Receive cash from customers and give correct change
- Perform all regular cleaning activities and other tasks that are included on job assignment
Cashier
Burger King
Houston, TX
11.2019 - 08.2020
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Restocked workstation with supplies and ensured out of stock items were communicated to management
- Verified orders and bagged items for easy transport
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers
- Took orders, prepared foods and processed payments in full-service Type establishment
- Resolved customer concerns and relayed relevant information to supervisor
- Served drinks and prepared specialty beverages
- Kept work areas, utensils and pans cleaned and sanitized
Cashier
Nrg Stadium
Houston, TX
08.2019 - 03.2020
- Ring customer sales on an electronic cash register
- Receive cash from customers and give correct change
- Taking customers orders and prepare them
Teller
Senor Check Cashing
Houston, TX
02.2019 - 04.2019
- Cash checks
- Make money orders
- Work with Western Union with sending money or withdrawing money
- Verify checks
- Make utilities payments
Cashier
HEB
Houston, TX
03.2017 - 10.2017
- Read weekly sales inserts and monitored price changes
- Processed returned items in accordance with store policy
- Helped customers find specific products, answering questions and offering advice
- Welcomed customers, offering assistance to help find necessary store items
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High school diploma -
George I Sanchez High School
Houston, TX12.2014
Skills
- problem solving
- Communication
- Leadership
- Teamwork
- Attention to detail
- Hospitality
- Computer Skills
- Customer Service
- Phone etiquette
- Multitasking
- Cash handling
Certification
- Food Handler Certification, 12/01/23 to 12/31/25
- TABC Certified, 12/01/23 to 12/31/25
Assessments
- Customer focus & orientation, Completed, 09/01/21
- Sales skills, Proficient, 09/01/21
Timeline
Front Desk Receptionist
Sonesta Essentials Hobby
09.2024 - Current
Front Desk Receptionist
Bayoaks Pediatric Dentistry
02.2024 - 06.2024
Cashier/Customer Service
7-Eleven
12.2023 - 01.2024
Cashier
Lone Star Market
08.2020 - 12.2021
Cashier
Burger King
11.2019 - 08.2020
Cashier
Nrg Stadium
08.2019 - 03.2020
Teller
Senor Check Cashing
02.2019 - 04.2019
Cashier
HEB
03.2017 - 10.2017
High school diploma -
George I Sanchez High School