Marina Sandoval
Fort Worth,TX
Summary
Dynamic Patient Representative with extensive experience at CARENOW, excelling in customer service and insurance verification. Proven track record in optimizing appointment scheduling, enhancing patient flow, and ensuring compliance with privacy regulations. Adept at educating patients on treatment plans, fostering understanding and adherence to healthcare protocols.
Overview
17
17
years of professional experience
Work History
Patient Representative
CARENOW
08.2023 - Current
- Managed patient inquiries and provided accurate information on services and procedures.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Assisted in insurance verification processes, ensuring timely authorizations for treatments.
- Educated patients on treatment plans, enhancing understanding and compliance with healthcare protocols.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Receptionist
Texas Health Family Care
02.2022 - Current
- Greeted patients and scheduled appointments using electronic health record systems.
- Managed front desk operations, ensuring efficient patient flow and timely service.
- Handled incoming calls, triaging inquiries and directing them to appropriate staff members.
- Collected patient information and verified insurance details for accurate billing processes.
Medical Receptionist
Cook Children's Medical Center
01.2020 - 10.2022
- Processed patient referrals while adhering to confidentiality regulations and standards.
- Supported administrative tasks, including filing documents and managing office supplies efficiently.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Clerk
Tarrant County Public Health
08.2008 - 05.2019
- Processed public health data efficiently, ensuring accurate record-keeping and compliance with regulations.
- Assisted in coordinating health programs by managing schedules and preparing necessary documentation.
- Maintained up-to-date knowledge of health policies, contributing to informed decision-making within the department.
- Streamlined filing systems to enhance accessibility of public health records for staff and stakeholders.
Education
High School Diploma -
ST AGUSTINE CATHOLIC
FORT WORTH Skills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
Languages
Spanish
Full Professional
Timeline
Patient Representative
CARENOW
08.2023 - Current
Medical Receptionist
Texas Health Family Care
02.2022 - Current
Medical Receptionist
Cook Children's Medical Center
01.2020 - 10.2022
Clerk
Tarrant County Public Health
08.2008 - 05.2019
High School Diploma -
ST AGUSTINE CATHOLIC
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