Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marina Gil Villagra

Queens,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Server

Reunion
01.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hospitality Worker

Hospitality Industry
02.2021 - Current
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Developed strong relationships with corporate clients leading to an increase in bookings for conferences and events at the property.
  • Teamwork skills, customer service and interpersonal skills, problem-solving skills and a work ethic
  • Communications ability to effectively convey information to customers, co-workers, and management
  • Multitasking and upselling.

Professional Nanny

Diana LaMura-Scarrone Estee Lauder Director Global
02.2023 - 09.2024
  • Ensured a safe environment for playtime activities, closely monitoring interactions while encouraging independence and problem-solving skills.
  • Fostered strong relationships with families, prioritizing open communication and safety awareness.
  • Conflict Resolution and Discipline.

Server

Nino's AQ
02.2021 - 01.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

TRU
12.2019 - 02.2021
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Inbound Call Center Agent

Visa International
06.2018 - 11.2019
  • Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
  • Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
  • Incoming calls for reports of theft of loss of cards, national and international

Advisor Facilitador and Data Entry

Ministery Of Education
01.2018 - 03.2018
  • Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
  • Monitored customer service operations to confirm compliance with quality standards.
  • tasks of administrative and systematic in supervisions and schools.

Education

Major English -

Cambridge Argentina
Buenos Aires, Argentina

Associates - Turism And Hospitality Management

UADE
Buenos Aires, Argentina
11.2019

Skills

  • Order Management
  • Performance Improvement
  • Professional Appearance
  • Relationship Management
  • Point of Sale Operation
  • Sales Techniques
  • Microsoft office Word -Powerpoint-Excel
  • Adobe photoshop
  • Photography

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Professional Nanny

Diana LaMura-Scarrone Estee Lauder Director Global
02.2023 - 09.2024

Server

Reunion
01.2022 - Current

Hospitality Worker

Hospitality Industry
02.2021 - Current

Server

Nino's AQ
02.2021 - 01.2022

Server

TRU
12.2019 - 02.2021

Inbound Call Center Agent

Visa International
06.2018 - 11.2019

Advisor Facilitador and Data Entry

Ministery Of Education
01.2018 - 03.2018

Major English -

Cambridge Argentina

Associates - Turism And Hospitality Management

UADE

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Marina Gil Villagra