Marina Munoz
San Antonio
Summary
Community management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively.
Overview
11
11
years of professional experience
Work History
Assistant Community Manager
Greystar— The Overlook at The Rim (Lease-Up)
- Current
- Assist the Community Manager in overseeing day to day operation including but not limited to accounting, reporting, resident retention, outreach marketing, event planning, and leasing. Assists with developing, coordinating, and enforcing systems, policies and procedures.
Property Manager
Shippy Properties – The Colony Uptown
10.2022 - 07.2023
- Manage property financial records by reconciling monthly accounts payable and receivables. Facilitate, maintain, and enforce lease agreements with tenants, as well as rectified tenant disputes during take over. Conducted daily walks and GO meetings with maintenance supervisor. Schedule make ready units and oversee property projects. Develop, monitor, and managed a high performing, cohesive team to maximize their engagement and minimize turnover.
ACM to Property Manager
ResProp Management - 120 Ninth Street Apartments
10.2021 - 10.2022
- Manage property financial records by reconciling monthly accounts payable and receivables. Facilitate, maintain and enforce lease agreements with tenants, as well as rectified tenant disputes. Conducted weekly walks with maintenance supervisor. Developed, monitored and managed a high performing, cohesive team to maximize their engagement and minimize turnover.
Leasing Consultant to ACM
NRP Group-The Flats at River North
04.2018 - 10.2021
- Answer phones, meet and greet customers, lead potential residents on tours of the property, process applications and renewals, make daily follow up phone calls, extensive outreach marketing, maintain weekly marketing logs, host resident and locator events, update weekly marketing surveys, file resident files and work orders. Manage delinquency, keep up with latest eviction filing policies and procedures, post and ensure all ledgers were accurate. Manage all delinquency reports, trackers and fillings. Managed renewal trackers, resident communications and retention events.
Administrative Assistant
Pyramis Company- San Antonio, TX
San Antonio, TX
07.2017 - 04.2018
- Worked alongside Real Estate Agents, posting listings on MLS, updated MLS, HRN and HERO websites for single family homes for rent. Processed rental applications, closed out work orders, distribute mail, ran daily and monthly reports. Post rent, bank deposits, post move in/move outs, process close out, answer phones, meet and greet customers, lead potential renters on tours of the properties, scan documents, file, fax, complete new resident files, renewals, update competitor’s rental rates, and marketing.
Leasing Agent
Brix at Terrell Hills Park Hill Apartments
01.2015 - 07.2017
- Greet visitors, prospects and current residents. Provide property information to prospective tenants and tour the community. Coordinate and schedule move-in, create and execute new lease agreements. Assist the Community Manager in coming up with creative ways to meet occupancy goals via outreach marketing, resident events, locator events, open houses, etc.
Education
Hs Diploma -
Robert E. Lee High School
San Antonio, Texas05-2010
Skills
- Onesite
- RealPage UM
- ILM
- Ops Technology
- Yardi
- Excel
- CRM
Timeline
Property Manager
Shippy Properties – The Colony Uptown
10.2022 - 07.2023
ACM to Property Manager
ResProp Management - 120 Ninth Street Apartments
10.2021 - 10.2022
Leasing Consultant to ACM
NRP Group-The Flats at River North
04.2018 - 10.2021
Administrative Assistant
Pyramis Company- San Antonio, TX
07.2017 - 04.2018
Leasing Agent
Brix at Terrell Hills Park Hill Apartments
01.2015 - 07.2017
Assistant Community Manager
Greystar— The Overlook at The Rim (Lease-Up)
- Current
Hs Diploma -
Robert E. Lee High School