Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mario Fonseca

Englewood,NJ

Summary

Dynamic Server Manager with a proven track record at Mamajuana Cafe Tampa, excelling in team training and crew coordination. Enhanced guest satisfaction through effective complaint resolution and personalized service. Proficient in POS systems, ensuring accurate transactions while fostering a collaborative environment that improved service efficiency during peak hours.

Overview

7
7
years of professional experience

Work History

Server Manager

Mamajuana Cafe Tampa
06.2022 - Current
  • Assisted in managing daily operations to ensure smooth service delivery.
  • Learned and implemented safety protocols to maintain a secure environment.
  • Supported team members in executing tasks efficiently during peak hours.
  • Developed familiarity with POS systems to process transactions accurately.
  • Participated in training sessions to improve knowledge of menu offerings and service techniques.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.

Waiter

Barcode
03.2021 - 06.2022
  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Assisted in menu item recommendations, enhancing customer dining experience.
  • Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
  • Accurately processed orders using point-of-sale system, minimizing errors and improving efficiency.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Bartender Assistant

Vida Garden
03.2020 - 03.2022
  • Assisted bartenders in preparing and serving beverages efficiently during peak hours.
  • Maintained cleanliness and organization of bar area to enhance customer experience.
  • Supported inventory management by tracking stock levels and replenishing supplies.
  • Engaged with customers to ensure satisfaction and address inquiries promptly.
  • Learned cocktail recipes and presentation techniques to assist in beverage preparation.
  • Adapted quickly to changing demands in a fast-paced bar environment, ensuring consistency in service quality.
  • Provided excellent customer service, addressing patron needs promptly and courteously.

Server

Mamajuana Cafe Ny
03.2018 - 06.2019
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Assisted in menu knowledge, effectively communicating specials and recommendations to enhance dining experience.
  • Managed table assignments efficiently, optimizing seating arrangements to maximize service flow and reduce wait times.
  • Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Master Of International Business - Business

UConn
Stamford, CT

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Server Manager

Mamajuana Cafe Tampa
06.2022 - Current

Waiter

Barcode
03.2021 - 06.2022

Bartender Assistant

Vida Garden
03.2020 - 03.2022

Server

Mamajuana Cafe Ny
03.2018 - 06.2019

Master Of International Business - Business

UConn

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Mario Fonseca