Mario Rodriguez
Chula Vista,CA
Summary
I take pride in saying that I have been a manager since 2003. I like to have my options open for new opportunities. I lead a team of 53 employees. My main objective is to provide great customer service to our customers that my team and I encounter. I like to plan and develop ways to upsell and build best teams with great leadership.
Overview
2
2
Languages
6
6
years of professional experience
Work History
General Manager
Dennys Restaurant
National City, California
2021.06 - Current
- Lead daily operations and ensure compliance with health and safety regulations.
- Manage staff recruitment, training, and performance evaluations for all team members.
- Develop and implement operational policies to enhance customer service quality.
- Oversee inventory management and coordinated supply chain logistics effectively.
- Resolve customer complaints promptly to maintain high satisfaction levels.
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Establish and maintain effective communication with staff members to ensure efficient operations.
- Administer employee discipline through verbal and written warnings.
- Track monthly sales to generate reports for business development planning.
- Develop service and sales strategies to improve retention and revenue.
Banquet Manager
Bartell hotels
San Diego, California
2020.06 - 2021.06
- Managed banquet operations for multiple events in hotel settings.
- Trained and supervised banquet staff on service standards and procedures.
- Developed event layouts and seating arrangements.
- Implemented quality control measures for food presentation and service delivery.
- Communicated with clients to finalize event details and expectations effectively.
- Oversaw inventory management of banquet supplies and equipment usage.
- Ensured compliance with health and safety regulations during all events.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Organized, scheduled and supervised staff for banquets.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
Education
High School Diploma -
Aptos High School
Santa Cruz, CA1999-06
Skills
- Operational management
- Budgeting and forecasting
- Inventory control
- Supply chain coordination
- Policy development
- Customer relationship management
- Staff recruitment
- Performance evaluation
- Quality assurance
- Event planning
- Problem solving
- Effective communication
- Team leadership
- Strategic thinking
- Client account management
- Cost reductions
- Purchasing and planning
- Profit and loss accountability
- Staff training and development
Languages
English
Professional
Spanish
Professional
Timeline
General Manager
Dennys Restaurant
2021.06 - Current
Banquet Manager
Bartell hotels
2020.06 - 2021.06
High School Diploma -
Aptos High School