Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marion Moore

Grapevine,TX

Summary

Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

Morning Edition Cafe
08.2020 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained thorough menu knowledge to answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.

Hostess

Cracker Barrel Old Country Store Inc
03.2019 - 07.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Server

Krisp Kitchen
08.2018 - 07.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

No Degree - Psychology

Tyler Junior College
Troup, TX

High School Diploma -

Flower Mound High School
Flower Mound, TX
05.2019

Skills

  • High-Volume Dining
  • Corrective Actions
  • Server Training
  • Hospitality Service Expertise
  • Guest Satisfaction
  • Workflow Coordination
  • Warm and Friendly
  • Cool Under Pressure
  • Service Prioritization
  • Menu Item Recommendation

Timeline

Server

Morning Edition Cafe
08.2020 - 06.2023

Hostess

Cracker Barrel Old Country Store Inc
03.2019 - 07.2019

Server

Krisp Kitchen
08.2018 - 07.2019

No Degree - Psychology

Tyler Junior College

High School Diploma -

Flower Mound High School

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Marion Moore