Marisa Trevino
Cudahy,WI
Summary
Dynamic and customer-focused professional with experience at Starbucks, excelling in customer service and teamwork. Proven ability to multitask and resolve issues promptly, enhancing customer satisfaction. Skilled in cash handling and maintaining high standards of cleanliness, contributing to a positive and efficient work environment. Committed to fostering loyalty through exceptional engagement.
Overview
3
3
years of professional experience
Work History
Crew Member
Wendy’s
240 N Chicago Ave South Milwaukee, WI 53172 Unite
04.2023 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Sales Associate
Pet World Warehouse Outlet
10.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Barista
Starbucks
06.2021 - 09.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Audubon Technology High School
Milwaukee, WISkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Flexible schedule
- Basic math
- Supplies monitoring and restocking
- Telephone etiquette
- Computer skills
Timeline
Crew Member
Wendy’s
04.2023 - 04.2024
Sales Associate
Pet World Warehouse Outlet
10.2021 - 12.2021
Barista
Starbucks
06.2021 - 09.2021
Audubon Technology High School