Marisol Murillo
Peoria,US
Summary
I am a well-driven individual with the determination to succeed. I would love to have the opportunity to succeed in an environment of growth and earn a job which provides me job satisfaction and helps me in achieving personal, as well as organizational goals.
Thankyou for the taking the time to review my resume.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/ ShiftManager
Wingate By Wyndham Hotel
01.2020 - 09.2022
- Made room reservations and tracked and reported room statuses and rates.
- Checked guests in and out.
- Performed data entry, filing, and faxing.
- Accommodated guest requests and communicated with hotel staff on the status of guest rooms.
- Maintained a clean and neat front desk area.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Entered and updated sensitive customer information during check-ins and room changes.
- Completed all tasks in compliance with company policies and procedures.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
Hiring Office Processor/Receptionist
SC2
01.2018 - 12.2018
- Handled front office reception and administration duties.
- Greeted guests and answered phones.
- Managed company inquiries, scheduled interviews, and processed applications, completely background checks etc.
Crew Member
McDonald's
01.2015 - 01.2016
- Operating cash register, running the drive-thru, cleaning the restaurant, and completing other assigned tasks.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
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Little Rock Central High School
Little Rock, AR2016
Skills
- Receptionist
- Scheduling
- Data Entry
- Customer Service Skills
- Microsoft Word
- Customer Service
- Computer Skills
- Clerical Experience
- Guest Services
- Phone Etiquette
- Typing
- Cash Handling
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist/ ShiftManager
Wingate By Wyndham Hotel
01.2020 - 09.2022
Hiring Office Processor/Receptionist
SC2
01.2018 - 12.2018
Crew Member
McDonald's
01.2015 - 01.2016
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Little Rock Central High School
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