Marisol Ochoa

Shift leader, customer service, cook food quality

• Implemented operational improvements to enhance efficiency in food service delivery.
• Supervised daily operations to ensure consistent food quality and service standards.
• Oversaw cash handling procedures, ensuring accuracy in transactions and record-keeping.
• Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Trained and mentored new employees to maximize team performance.

• Maintained cleanliness and organization of workstations and dining areas.
• Provided exceptional customer service, addressing inquiries and ensuring satisfaction.
• Assisted in training new crew members on operational procedures and safety protocols.
• Collaborated with team members to optimize service efficiency during peak hours.
• Prepared food items according to safety and quality standards.
• Adapted quickly to changing tasks in a fast-paced environment, enhancing overall workflow efficiency.
• Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
• Enhanced customer satisfaction by providing efficient and friendly service.
• Handled high-pressure situations gracefully, maintaining composure during busy periods or challenging circumstances.

• Supervised daily operations to ensure efficient workflow and adherence to safety standards.
• Trained and mentored team members on food preparation and customer service best practices.
• Implemented operational improvements that enhanced service speed during peak hours.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.