Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Marissa Brown

Glen St. Mary,FL

Summary

I am a professional and experienced in working in a fast-paced setting while committed to superior customer service. With years of all forms of customer service, I am confident that I can be an asset to your company by working to help achieve all goals.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

Aspen Dental
07.2022 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Checking in and scheduling patients
  • Answering Phone calls

Order Filler

Walmart
09.2021 - 06.2022
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Answered questions that customers had while fulfilling orders a timely manner.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected products from specific locations based upon availability.

Server

Woodys BBQ
10.2017 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Open and closed restaurant to employment standards.

Education

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL
05.2023

High School Diploma -

Baker County Senior High School
Glen Saint Mary, FL
05.2020

Skills

  • Problem solving
  • Detail-oriented
  • Prompt
  • Conflict resolution
  • Excellent customer service
  • Team Player
  • Appointment Scheduling
  • Insurance Verification

Additional Information

References

  • Ridge Rhoden (904) 708-3099
  • Arianne Basinillio (904) 253-5362
  • Dominique Norris (352) 870-0555

Timeline

Patient Service Representative

Aspen Dental
07.2022 - Current

Order Filler

Walmart
09.2021 - 06.2022

Server

Woodys BBQ
10.2017 - 08.2021

Associate of Arts -

Florida State College At Jacksonville

High School Diploma -

Baker County Senior High School

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Marissa Brown