Marissa Freeman
Santa Cruz,CA
Summary
Service professional with extensive experience in restaurant hosting and serving at Double D’s Sports Grille. Proven ability to communicate effectively and maintain professionalism in high-pressure environments. Skilled in delivering exceptional customer service and managing diverse situations. Experience as a U.S. Youth Soccer Referee demonstrates strong decision-making and conflict resolution abilities.
Overview
5
5
years of professional experience
Work History
Hostess and Server
Double D's Sports Grill
Los Gatos, CA
06.2021 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Provided prompt and friendly service to enhance guest dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Answered telephone to provide dining information and take out orders.
Youth Soccer Referee
US Youth Soccer
Los Gatos, CA
11.2021 - 11.2025
- Recorded player attendance, scores, and other relevant information after each match.
- Monitored the behavior of players, coaches and spectators throughout the duration of the match.
- Inspected playing surfaces prior to games for any potential hazards or issues that could affect playability.
- Adhered strictly to tournament regulations and enforced them accordingly.
- Educated players on sportsmanship and fair play principles throughout their season.
- Communicated effectively with coaches about rule interpretations as necessary.
- Maintained thorough communications with other referees, team coaches, parents and management team.
- Encouraged positivity, teamwork and self-esteem in young athletes.
Education
High School Diploma -
Leigh High School
San Jose, CA06.2033
Communications
Cabrillo College
Aptos, CASkills
- Reservations Management
- Server Support
- Event Planning
- Food Running
- Customer Service
- Effective Customer Upselling
- Menu Memorization
- Table Bussing
- Guest Seating
- Takeout Order Processing
- Ordering Procedures
- Guest Engagement
Affiliations
- I play for the Cabrillo Womens soccer team
Accomplishments
- I was class vice president and in leadership all throughout highschool.
Timeline
Youth Soccer Referee
US Youth Soccer
11.2021 - 11.2025
Hostess and Server
Double D's Sports Grill
06.2021 - Current
High School Diploma -
Leigh High School
Communications
Cabrillo College