MARISSA HARTWELL
Wilmington,NC
Summary
Adaptable office professional skilled in organization, data entry, and communications. Expertise includes streamlining offices for improved functionality and productivity. Proven ability to support team with diverse needs.
Overview
8
8
years of professional experience
Work History
Patient and Office Coordinator
The Dental Studio
Wilmington, NC
05.2021 - 08.2022
- Greeted patients and answered a high volume of incoming calls.
- Coordinated schedules to maximize patient care efficiency.
- Built trust with patients via professional and polite correspondence.
- Streamlined administrative processes to enhance operational effectiveness.
- Prepared patient treatment plans and made financial arrangements.
- Oversaw collection activities.
- Submitted dental insurance claims expediently and ensured timely resolution of pending claims.
- Updated contact information lists regularly in accordance with company policy.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Generated comprehensive daily and monthly financial reports.
- Prepared daily bank deposit.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
Patient and Office Coordinator
Kuzma Advanced Dentistry
Wilmington, NC
05.2018 - 12.2020
- Greeted patients and answered a high volume of incoming calls.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Managed the schedule for optimal patient care and production.
- Maintained accurate financial records for patient transactions.
- Submitted dental insurance claims expediently and ensured timely resolution of pending claims.
- Produced comprehensive reports.
- Prepared bank deposit.
- Managed inventory of workplace supplies efficiently.
- Created and maintained filing systems, both paper and electronic.
- Managed day-to-day administrative tasks.
- Led interview and recruitment processes.
- Streamlined office processes and implemented protocols.
- Coordinated office training and events.
- Resolved technical problems efficiently.
Implant Treatment Coordinator
Colorado Surgical Arts
Denver, CO
01.2015 - 02.2018
- Employed clinical expertise to assume the role of Implant Treatment Coordinator.
- Prepared patient treatment plans and made financial arrangements.
- Managed the schedule for optimal patient care and production.
- Developed productive working relationships with patients through courteous service via phone or email correspondence.
- Managed complex surgery cases.
- Provided education to patients, team, and colleagues.
- Obtained meticulous documentation.
- Generated reports focused on optimizing production outcomes.
- Designed informative presentations tailored to doctors' learning needs.
Education
FRONT RANGE CC
01.2017
FRONT RANGE CC
01.2011
SOUTHWESTERN OREGON CC
01.2010
Skills
- Communication
- Creative problem-solving
- Organization
- Google Workspace proficiency
- Data entry
- Administrative support
- Attention to detail
- Microsoft Office proficiency
References
References available upon request.
Timeline
Patient and Office Coordinator
The Dental Studio
05.2021 - 08.2022
Patient and Office Coordinator
Kuzma Advanced Dentistry
05.2018 - 12.2020
Implant Treatment Coordinator
Colorado Surgical Arts
01.2015 - 02.2018
FRONT RANGE CC
FRONT RANGE CC
SOUTHWESTERN OREGON CC
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