Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Kanoya

Tempe,AZ

Summary

Dynamic professional with experience in fast food and counter service, proficient in order management and enhancing customer satisfaction. Proven track record of upholding cleanliness standards and optimizing inventory processes in high-pressure settings. Recognized for effective communication and teamwork, positively impacting customer interactions. Streamlined operations through innovative organizational strategies, boosting service efficiency and quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Nothing Bundt Cakes
San Diego, CA
10.2022 - Current
  • Greeted customers and addressed inquiries regarding store products and services.
  • Operated cash register accurately, processing payments through various methods.
  • Trained and mentored new employees to enhance team performance and efficiency.
  • Acquired knowledge of other departments to provide essential coverage and maintain operations.

Front of House Employee

Chick-fil-A
Tempe, AZ
01.2025 - 05.2025
  • Prepared food items following Chick-fil-A standards and protocols.
  • Proactively maintained cleanliness by organizing front area, replenishing condiments, and bussing tables during peak hours.
  • Promptly resolved customer inquiries through effective communication techniques.

Academic Excellence Coordinator

Kappa Kappa Gamma Sorority
Tempe, AZ
01.2025 - 05.2025
  • Designed tailored lesson plans to address diverse student needs and learning styles.
  • Fostered a positive learning environment through open communication between teachers and students.
  • Guided struggling learners in strategies for tackling challenging subjects or tasks.

Head Cheer Captain

Westview High School
San Diego, CA
07.2021 - 11.2023
  • Coordinated communication among coaches, athletes, and parents regarding schedules and updates.
  • Facilitated feedback sessions to strengthen performance and teamwork.
  • Promoted team spirit and sportsmanship within cheerleading squad members.

Education

Bachelor of Science - Political Science

Arizona State Univeirsity
Tempe, AZ

Skills

  • Customer service
  • Communication skills
  • Time management
  • Conflict resolution
  • Team building
  • Food safety

Certification

  • Arizona/California Food Handlers Card

Timeline

Front of House Employee

Chick-fil-A
01.2025 - 05.2025

Academic Excellence Coordinator

Kappa Kappa Gamma Sorority
01.2025 - 05.2025

Guest Service Representative

Nothing Bundt Cakes
10.2022 - Current

Head Cheer Captain

Westview High School
07.2021 - 11.2023

Bachelor of Science - Political Science

Arizona State Univeirsity

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