Marissa Ramos
Spruce Pine,NC
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
Mercy Urgent Care
Weaverville, NC
08.2023 - Current
- Answered patient questions and fielded complaints to resolve issues.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Utilized technology and specialized software to maximize productivity.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Scheduled appointments and managed patient records using electronic health record software.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
Trainer
Starbucks
Spruce Pine, NC
03.2022 - 08.2023
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Exceeded customer satisfaction by finding creative solutions to problems.
Shift Leader
Burger King
Spruce Pine, NC
08.2021 - 12.2021
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Associate of Arts -
Mayland Community College
Spruce Pine NC05-2024
High School Diploma -
Mountain Heritage High School
Burnsville, NC05-2022
Skills
- Insurance Verification
- Appointment Scheduling
- Appointment Confirmation
- Bookkeeping Support
- Customer Service
- Complaint Handling
- Promotional Support
- Problem Resolution
Affiliations
- Whenever I'm not at work, I greatly enjoy spending time outdoors swimming, exploring, but mostly hiking.
- I played soccer from 4th grade until I graduated.
- I have a passion for music and for writing.
References
References available upon request.
Timeline
Patient Service Specialist
Mercy Urgent Care
08.2023 - Current
Trainer
Starbucks
03.2022 - 08.2023
Shift Leader
Burger King
08.2021 - 12.2021
Associate of Arts -
Mayland Community College
High School Diploma -
Mountain Heritage High School
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