Marissa Wensel
Saint Cloud,MN
Summary
Dynamic professional with experience in customer service and support roles. Known for strong problem-solving abilities and effective communication, contributing to improved relations and effective work ethic.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Coborns
Saint Joseph, MN
07.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Collaborated with team members to improve service delivery and enhance guest experiences.
- Trained new staff on operational procedures and customer service protocols.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Preschool Teacher
Eagle Lake, MN
01.2019 - 05.2023
- Developed engaging lesson plans to foster early childhood learning and development.
- Implemented age-appropriate activities to promote social, emotional, and cognitive growth.
- Facilitated a nurturing classroom environment that encouraged creativity and exploration.
- Collaborated with parents to discuss student progress and address developmental concerns.
- Assisted in maintaining a safe and clean classroom environment for children.
- Supported lead teacher in developing engaging lesson plans and activities.
- Monitored student behavior, promoting positive interactions among peers.
- Prepared instructional materials and resources to enhance learning experiences.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
Personal Care Assistant
Mankato, MN
02.2018 - 05.2023
- Assisted clients with daily living activities to enhance quality of life.
- Provided companionship and emotional support to promote well-being.
- Administered medications as prescribed, ensuring adherence to care plans.
- Implemented individualized care plans based on client needs and preferences.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Group Home Staff Member
Mankato, MN
08.2019 - 01.2020
- Assisted residents with daily living activities, promoting independence and dignity.
- Implemented behavior management strategies to enhance resident well-being.
- Monitored and documented resident progress, ensuring compliance with care plans.
- Collaborated with multidisciplinary team to develop individualized support plans.
- Conducted safety checks and maintained a secure environment for residents.
- Facilitated recreational activities, fostering social interaction among residents.
- Trained new staff on protocols and best practices in resident care.
- Resolved conflicts between residents, employing de-escalation techniques effectively.
- Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
- Managed medication administration for multiple residents, ensuring timely distribution according to prescribed dosages while maintaining accurate records of usage and refills needed.
- Promoted resident independence by encouraging self-care and decision-making skills.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
Education
Associate of Science - Surgical Technician
St. Cloud Technical And Community College
St. Cloud, MN06-2026
Associate of Arts - Surgical Technology
St. Cloud Technical And Community College
St. Cloud, MN05-2026
Skills
- Customer service
- Computer skills
- Detail-oriented
- Issue resolution
- Complaint handling
Timeline
Guest Service Representative
Coborns
07.2023 - Current
Group Home Staff Member
08.2019 - 01.2020
Preschool Teacher
01.2019 - 05.2023
Personal Care Assistant
02.2018 - 05.2023
Associate of Science - Surgical Technician
St. Cloud Technical And Community College
Associate of Arts - Surgical Technology
St. Cloud Technical And Community College