Marissa Yvette Valdez
Long Beach,CA
Summary
I’ve been working in customer service since 2016, and over the years, I've honed my skills in fast-paced, high-energy environments. Starting in hospitality and working my way up to management, I’ve gained extensive experience in handling both the operational and customer-facing aspects of high-volume locations like sports bars and busy restaurants. Throughout my career, I've thrived in fast-paced settings, always focused on delivering excellent service under pressure.
Now, I’m looking to return to the excitement and thrill of bartending, where I can leverage my experience, passion for the industry, and ability to stay calm under pressure.
Overview
8
8
years of professional experience
Work History
Store Manager
Buffalo Wild Wings
06.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Bartender
Buffalo Wild Wings
06.2016 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Dental Lab Technician
Pro Craft Lab
02.2020 - 06.2021
- Reduced turnaround time for dental appliances through effective time management and organization skills.
- Collaborated with dentists to create accurate and customized dental restorations for patients.
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
Education
Associate of Science - Biology
Mt San Jacinto
Menifee, CASkills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Recruitment and hiring
- Strong multitasking
- Highly reliable
Timeline
Dental Lab Technician
Pro Craft Lab
02.2020 - 06.2021
Store Manager
Buffalo Wild Wings
06.2016 - Current
Bartender
Buffalo Wild Wings
06.2016 - Current
Associate of Science - Biology
Mt San Jacinto
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