Marjorie Wilson
Daniel Kids
Jacksonville,FL
1
Language
18
years of professional experience
Diligent residential client services professional with solid background in providing support and guidance to residents in various settings. Successfully facilitated conflict resolution and created safe and nurturing environment. Demonstrated effective communication and crisis intervention skills.
Work History
Residential Counselor
4 Years 3 Months- Supervised youth in residential milieu, maintaining safe, structured environment.
- Implemented behavior support plans and de-escalation techniques during crisis situations.
- Documented incidents, progress notes, and daily observations with accuracy.
- Monitored resident activities, medications, and routines to support treatment goals.
- Collaborated with clinical staff to reinforce individualized care plans.
- Modeled appropriate boundaries, communication, and coping skills for adolescents.
Printing Apprentice
3 Years 7 Months- Helped design, construct, and print various media such as invitations, pamphlets, brochures, flyers, labels and small books.
- Assisted and advised customers desiring printing services and/or printing supplies.
- Provided receptionist support by answering incoming calls and placing outgoing calls to facilitate order processing and customer needs clarification.
- Inspected finished work for defects, touch-ups, and alignment with quality standards.
- Notified owner/manager of machinery malfunctions and maintained work areas for safe, efficient operations.
Customer Service Associate
2 Years 11 Months- Greeted customers promptly and provided product location support across sales floor and fitting rooms.
- Recovered merchandise, straightened racks, and maintained organized presentation standards throughout shift.
- Assisted with pricing updates, markdowns, and ticket changes according to store procedures.
- Processed returns, exchanges, and purchase transactions accurately using POS systems.
- Resolved customer concerns with professionalism while supporting positive in-store shopping experiences.
Customer Experience Coordinator
9 Years 1 Month- Coordinated customer issue resolution across stores, ensuring prompt follow-up and accurate case documentation.
- Monitored service trends and identified process gaps to improve customer experience consistency.
- Collaborated with store leadership to address escalations and support service recovery actions.
- Trained associates on customer interaction standards, communication practices, and issue-handling procedures.
- Reviewed feedback channels to surface recurring concerns and recommend workflow improvements.
Substitute Teacher K-12
1 Year 8 Months- Delivered classroom instruction from lesson plans, maintaining continuity across varied K-12 assignments.
- Managed student behavior using district policies, supporting safe and orderly learning environments.
- Supervised students during class transitions, arrival, dismissal, and non-instructional periods.
- Adapted quickly to grade-level curricula, instructional routines, and classroom procedures.
- Maintained confidentiality, professionalism, and compliance with school and district guidelines.
Education
Master's degree - Biology
Bachelor's degree - Science
Skills
De-escalation techniques
Boundaries establishment
Client advocacy
Self-care practices
Safety management
Microscopy expertise
Laboratory set-up/maintenance
Sterile procedures
Supply replenishment
Familiarity with medical vocabulary/jargon
Past hospital experience in Respiratory Care dept. as weekend receptionist and hospital laboratory receptionist/specimen intake (2 years)
Basic animal physiology knowledge
Human anatomy knowledge
Languages
Spanish - Intermediate
Limited Working
Timeline
Residential Counselor
Daniel Kids
08.2022 - CurrentRead More
Customer Service Associate
The TJX Companies, Inc. (TJMaxx)
09.2019 - 08.2022Read More
Printing Apprentice
Creative Printing Place/Jax Paper
01.2019 - 08.2022Read More
Customer Experience Coordinator
The TJX Companies, Inc. (TJMaxx)
08.2010 - 09.2019Read More
Substitute Teacher K-12
Shelby County Schools
09.2008 - 05.2010Read More
Tennessee State University
Master's degree from Biology
Read More
Fisk University
Bachelor's degree from Science
Read More