Marjory Gibbons
Richmond,TX
Summary
Dynamic professional with over 9 years of experience in customer relations and satisfaction, specializing in problem-solving, project management, and auditing patient accounts and EOBs. Proven track record of enhancing collections processes while maintaining receivables above 90% and developing various SOPs. Recognized for strong leadership abilities and cross-functional collaboration, complemented by a methodical approach to multitasking and project prioritization. Bilingual in Spanish and English, currently pursuing a project management certificate, ready to contribute a robust work ethic and organizational skills to drive success.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Office Manager
Platinum Touch Oral and Facial Surgery
03.2025 - Current
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Managed patient scheduling and records, enhancing appointment accuracy and reducing wait times.
- Trained and mentored administrative staff, fostering professional development and team collaboration.
- Implemented new electronic health record systems, improving data accessibility and patient management efficiency.
- Developed office policies and procedures, streamlining administrative processes for improved compliance.
- Coordinated communication between dental staff and patients, enhancing service delivery and patient satisfaction.
- Analyzed office performance metrics, identifying areas for improvement to drive operational excellence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Administrator
Louetta Orthodontics
11.2024 - 03.2025
- Managed patient scheduling to ensure seamless appointment flow and minimize wait times. Responded to patient questions, providing timely and relevant information. Performed follow-up calls after appointments to gather feedback and improve services. Developed various scheduling systems to enhance organizational efficiency.
- Ensured accurate verification of insurance and precise entry of co-payment details. Managed submission of claims with all necessary attachments while monitoring claim progress. Developed payment plans via Orthobanc, confirming completeness of all related documentation. Billed patients effectively, maintaining clarity in account management.
- Evaluated insurance contracts to outline coverage details and costs for prescribed treatments. Discussed treatment options while highlighting pros, cons, and alternatives available. Facilitated negotiations on payment plans to support patient affordability. Secured patient acknowledgment by ensuring comprehension of treatment plans through signatures.
- Facilitated patient care by ensuring comfort and comprehension of procedures.
Office Manager
Fair Lakes Family Dentistry
07.2020 - 10.2024
- Streamlined patient appointment scheduling by answering questions and confirming bookings. Maintained smooth patient flow through diligent follow-up on post-appointment needs. Developed and organized various schedules to enhance operational efficiency.
- Led contract negotiations, achieving advantageous outcomes for financial management. Handled petty cash and office inventory to streamline operational efficiency. Directed bank deposits, guaranteeing accurate financial tracking. Formulated and launched marketing promotions to increase office presence.
- Guaranteed adherence to health and safety regulations among office and team members.
- Managed communication efforts among staff and patients to improve service delivery. Oversaw coordination of oral surgery and orthodontics for efficient patient management.
- Supervised daily office functions and administrative personnel effectively. Trained new hires on internal processes and expectations. Created and revised standard operating procedures to enhance consistency. Addressed emerging issues to uphold operational standards. Filled in for team members as necessary to support workloads.
- Led discussions on critical metrics, such as production treatment acceptance and collection rates. Monitored progress towards objectives using KPIs to highlight areas needing improvement. Strategically identified opportunities for enhancement in operations and process efficiency. Tracked key goals for the office to maintain focus on performance outcomes. Set ambitious goals for the upcoming quarter to foster growth and development. Analyzed trends to inform decision-making and strategic planning initiatives. Promoted a culture of accountability through regular metrics assessments.
Lead Accounts Receivable Specialist
Dentistry of Kingwood
03.2021 - 06.2023
- Tracked outstanding claims and collected patient balances for improved financial management. Posted insurance payments accurately and generated invoices for all transactions. Ensured submission of claims included all necessary documentation for swift approval. Managed patient account balances, effectively reducing accounts receivable backlog.
- Established a comprehensive billing system, minimizing errors while managing patient accounts. Tracked cash flow adjustments and facilitated collection of insurance payments. Monitored claims closely to expedite processing and enhance revenue recovery.
- Facilitated leadership team by monitoring diverse office metrics, identifying departmental issues, and implementing solutions
- Fostered positive patient relationships by providing education and managing timely payment processes.
Education
Bachelor's Degree - Entrepreneurship
University of Houston
Houston, TX06-2027
Associate of Arts - Business Administration
Lone Star College
Cypress, TX01-2021
Skills
- Accounts Receivable
- Customer Service and Satisfaction
- Treatment Planning
- Insurance Verification & Coverage Knowledge
- Sales
- Data Analytics & Reporting
- Marketing
- Office Management
- Detailed Oriented
- Health Administration
- Accounting
- Strong Communication
- Problem Solving
- Analytical
- Microsoft Proficient Excel
- Microsoft Proficient Word
- Organizational skills
- Office management and administration
- Data entry
- Clear oral/written communication
- Customer relations
- Staff management and hiring
- Employee supervision
- Operations management
- Conflict management
- Training and coaching
- Policy implementation
- Business administration
- Database administration
- Project management
- Policy development
- Contract administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Platinum Touch Oral and Facial Surgery
03.2025 - Current
Administrator
Louetta Orthodontics
11.2024 - 03.2025
Lead Accounts Receivable Specialist
Dentistry of Kingwood
03.2021 - 06.2023
Office Manager
Fair Lakes Family Dentistry
07.2020 - 10.2024
Bachelor's Degree - Entrepreneurship
University of Houston
Associate of Arts - Business Administration
Lone Star College