Summary
Overview
Work History
Education
Skills
Timeline
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Mark Ranieri

Portsmouth

Summary

Dynamic server with a proven track record at Roberto's Restaurant, excelling in high-quality client service and cash management. Cultivated strong relationships with regulars, boosting repeat business and enhancing customer satisfaction. Recognized for consistent performance and effective communication, contributing to a collaborative team environment and achieving sales targets.

Overview

2
2
years of professional experience

Work History

Server

Roberto's Restaurant
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Buoy Shack
06.2023 - 05.2025
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Education

Business

Merrimack College
North Andover, MA
05-2021

Skills

  • Consistent work performance
  • High-quality client service
  • Cash management
  • Client relationship management

Timeline

Server

Roberto's Restaurant
05.2025 - Current

Server

Buoy Shack
06.2023 - 05.2025

Business

Merrimack College

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