Mark Smith
Myrtle Beach,SC
Summary
Proactive Shift Lead Supervisor with extensive experience in employee training, task delegation, and conflict resolution. Skilled in enforcing company policies, managing cash transactions, and maintaining a clean, safe work environment. Strong problem-solving abilities and a positive attitude contribute to high customer satisfaction and effective team leadership. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Shift Lead Supervisor
Jersey Mikes
Myrtle Beach, SC
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
Shift Lead
7 Eleven
Conway, SC
07.2022 - 03.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Store Associate
Popeye's Restaurants
Myrtle Beach, SC
09.2022 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Senior Shift Supervisor
Bojangles' Restaurants
Surf City NC
08.2021 - 04.2022
- Evaluated employee performance regularly, providing constructive feedback for improvement opportunities.
- Implemented quality control measures, ensuring adherence to industry standards and regulations.
- Assisted in budget planning, monitoring expenses closely to ensure alignment with financial targets.
- Collaborated with cross-functional teams to achieve common goals and improve overall company performance.
- Resolved conflicts within the team diplomatically, maintaining a harmonious work atmosphere.
Education
High School Diploma -
Topsail High School
Hampstead, NC06.2022
Skills
- Customer service focus
- Workplace Safety
- Decision-making capabilities
- Employee Training
- Positive Attitude
- Problem-Solving
- Team Leadership
Timeline
Shift Lead Supervisor
Jersey Mikes
05.2023 - Current
Store Associate
Popeye's Restaurants
09.2022 - 01.2023
Shift Lead
7 Eleven
07.2022 - 03.2023
Senior Shift Supervisor
Bojangles' Restaurants
08.2021 - 04.2022
High School Diploma -
Topsail High School