Markell Hamilton
Mentors
Los Angeles,CA
22
years of professional experience
Housing professional with background in providing comprehensive support and case management services. Capable of developing personalized housing plans and collaborating with community partners to ensure client success. Known for fostering team collaboration and achieving results, while being adaptable to changing circumstances and needs. Key skills include crisis intervention and resource coordination.
Work History
Housing Case Manager
4 Years 9 Months- Developed individualized case plans aligned with goals, eligibility requirements, and available community resources.
- Coordinated referrals with healthcare providers, social services, and support agencies to ensure continuity of care.
- Monitored client progress and updated documentation to maintain accurate, compliant case records.
- Advocated for client access to benefits, services, and intervention resources during complex situations.
- Managed crisis cases by prioritizing urgent needs and connecting clients with immediate support.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Store Manager
1 Year 5 Months- Directed daily store operations, ensuring consistent customer service and policy compliance.
- Managed cash handling, register accuracy, and safe reconciliation procedures.
- Oversaw inventory control, ordering, and stock replenishment to maintain merchandise availability.
- Coordinated opening and closing procedures, securing assets and reducing operational risk.
- Resolved customer concerns promptly, preserving service quality and guest satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Evaluated sales trends and adjusted staffing, merchandising, and product placement accordingly.
Front Desk Clerk
6 Years- Hospitality Front Desk registration check in and out hotel guest with a friendly, efficient and professional attitude.
- Handled guest compliant resolutions, made sure problem was resolved to customer’s satisfaction without compromising hotels liability.
- Print daily hotel departure and room availability reports and distributed to necessary staff for maintenance and check-outs.
- MS Office (Word, Excel) 10-Key by Touch, Typing 35wpm, Hospitality Software, Micros, Delphi, and Opera.
Assistant Property Manager
3 Years 10 Months- Collect Rent, Accounts payables, prepare and send out billing statements, post payments in system, credit card payment and reconciliation, charge backs; showing property; scheduling property maintenance and other general office support duties.
- MS Office (Word, Excel) 10-Key by Touch, Typing 55wpm, Hospitality Software, Galaxy, Micros, ...
Education
High School Diploma - General Education
- Hospitality
Skills
Client advocacy
Multicultural sensitivity
Supportive counseling
Trade policy
Problem-solving abilities
Active listening
Adaptability and flexibility
Team building
Intervention planning
Behavioral health
Timeline
Store Manager
Terrible Herbst Convenience Store
03.2023 - 08.2024Read More
Housing Case Manager
Mentors
02.2022 - CurrentRead More
Front Desk Clerk
SOUTH PARK HOTEL FIGUEROA
01.2008 - 01.2014Read More
Assistant Property Manager
GRAB AND RUN MESSAGER SERVICE AND PROPERTY MANAGEMENT COMPANY
01.2005 - 11.2008Read More
Southwest Community College
from Hospitality
Read More
George Washington Preparatory High School
High School Diploma from General Education
Read More