Markena Shipp
Upper Darby,PA
Summary
Proven to enhance operational efficiency, notably at Postal Service, by implementing precise sorting techniques and reducing mail delivery errors. Excelled in roles requiring strong multitasking and problem-solving abilities, achieving high customer satisfaction at Walmart. Skilled in accuracy, workplace safety, and independent work, consistently meeting employer expectations for quality and performance. Professional with strong experience in mail handling and administrative support. Skilled in sorting, distributing, and managing mail efficiently. Known for strong focus on team collaboration and achieving results. Reliable and adaptable with strong organizational, communication, and multitasking skills.
Overview
14
14
years of professional experience
Work History
Mail Processing Clerk
Postal Service
Philadelphia, PA
11.2020 - Current
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Food Service Worker
Holy Redeemer Hospital
Huntingdon, PA
09.2019 - 11.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Online Personal Shopper
Walmart
Norristown, PA
07.2017 - 09.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Server
Clarion Hotel & Suites
Essington, PA
12.2013 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Au Bon Pain
Essington, PA
03.2011 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Angelo Rodriguez High School
Fairfield, CA06.2008
Skills
- Problem-solving skills
- Accuracy and Precision
- Work independently
- Workplace Safety
Timeline
Mail Processing Clerk
Postal Service
11.2020 - Current
Food Service Worker
Holy Redeemer Hospital
09.2019 - 11.2020
Online Personal Shopper
Walmart
07.2017 - 09.2019
Server
Clarion Hotel & Suites
12.2013 - 07.2017
Cashier
Au Bon Pain
03.2011 - 08.2013
High School Diploma -
Angelo Rodriguez High School