Marla Sarita
Liberty,NY
Summary
Proven track record in managing high-stress situations and enhancing customer service at Ksss Trucking Llc. Expert in dispatch software and fostering teamwork, I significantly improved timely delivery rates. Skilled in data entry and stress tolerance, my approach boosts efficiency and satisfaction.
Overview
17
17
years of professional experience
Work History
Dispatcher
Ksss Trucking Llc
07.2017 - 09.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 1 fleet vehicle.
- Collaborated with freight brokers to ensure booking, pickup and delivery
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Medical Administrative Assistant
Dr. Amargit Gill, MD
04.2023 - 06.2023
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Greeted patients and provided required paperwork to facilitate services.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used Software to schedule appointments for doctor visits and procedures.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Cashier
TJX Companies
07.2011 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer service experience by efficiently processing purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Secretary/Front Desk
Royal Regency Hotel
07.2007 - 07.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Gorton High School
Yonkers, NYMedical Administrator Assistant -
Boces
Monticello, NY2015
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Customer Service
- Teamwork and Collaboration
- Dispatch Recordkeeping
- Paperwork Processing
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
Dr. Amargit Gill, MD
04.2023 - 06.2023
Dispatcher
Ksss Trucking Llc
07.2017 - 09.2024
Cashier
TJX Companies
07.2011 - 08.2012
Secretary/Front Desk
Royal Regency Hotel
07.2007 - 07.2008
Gorton High School
Medical Administrator Assistant -
Boces