Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlana Aaron

Loganville,Georgia

Summary

Experienced in effectively managing operational activities and personnel. Highly organized leader excelling at implementing data-driven processes and fostering effective communication. Proven problem-solving skills leading to increased efficiency and cost reduction within various projects and teams.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

Party City
09.2022 - 03.2025
  • Supervised a team of 15 employees, provided direction and support to achieve operational goals and maintain a high standard of service.
  • Oversaw daily store operations, inventory management, customer service, and employee scheduling.
  • Streamlined the ordering process, optimizing stock levels and minimizing out of stock situations, leading to improved customer satisfaction.

Experience Lead

Party City
03.2021 - 09.2022
  • Created and implemented employee monthly action plans that increased sales and customer loyalty.
  • Increased customer satisfaction rating by coaching sales associates on product specifications and selling techniques.
  • Addressed customer related concerns and provide a diplomatic solution.

Merchandising Specialist

Party City
04.2015 - 03.2021
  • Responsible for managing customer related issues and accuracy of monetary transactions.
  • Ran markdown reports, and analyzed the buying reports for accurate replenish.
  • Planned and coordinated product availability in accordance with advertising.

Education

Associate Of Applied Business - Business Administration

Middle Georgia State University
Macon, GA
12.2017

Skills

  • Customer Service
  • Operations Management
  • Training and Development
  • Team building
  • Sales and Marketing techniques
  • Inventory control

Timeline

Operations Supervisor

Party City
09.2022 - 03.2025

Experience Lead

Party City
03.2021 - 09.2022

Merchandising Specialist

Party City
04.2015 - 03.2021

Associate Of Applied Business - Business Administration

Middle Georgia State University