Marlen Pantaleon Dominguez
Chicago,IL
Summary
Recent Criminal Justice graduate from Saint Xavier University seeking an opportunity to begin a career in law enforcement and public service. Strong communication, customer service, and leadership skills developed through experience working in fast paced environments and assisting a diverse range of individuals. Experienced in handling confidential information, managing responsibilities professionally, and working effectively as part of a team. Bilingual in English and Spanish, dependable, organized, and committed to maintaining professionalism while serving and supporting the community.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Chicago Eye Specialist
03.2026 - Current
- Managed patient check-ins and scheduling, optimizing front desk operations.
- Coordinated communication between patients and medical staff, enhancing service delivery.
- Developed and maintained filing systems for patient records, ensuring compliance with regulations.
- Resolved patient inquiries and concerns effectively, improving overall satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
America's Best Contacts & Eyeglasses
09.2025 - 02.2026
- Managed patient check-ins and scheduling, optimizing front desk operations.
- Coordinated communication between patients and medical staff, enhancing service delivery.
- Developed and maintained filing systems for patient records, ensuring compliance with regulations.
- Trained new front desk staff on procedures and software usage, fostering team efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Key Holder / Print & Copy Services Specialist
Office Depot
10.2024 - 08.2025
- Assisted customers with printing, copying, and custom print orders
- Operated printers, laminators, binding, and finishing equipment
- Opened and closed the store while handling key holder responsibilities
- Maintained organization and cleanliness throughout the print center
- Provided customer service in a fast-paced retail environment
- Managed transactions, orders, and customer questions professionally
- Assisted with inventory and daily store operations
- Worked with team members to meet customer needs and store goals
- Created business cards, flyers, posters, and other print materials
- Handled multiple responsibilities while maintaining professionalism
3rd Key Holder
ICING / Claire's
09.2022 - 08.2025
- Supervised shifts and supported team members
- Assisted customers and processed transactions
- Maintained store organization and professionalism
- Performed ear piercings safely and professionally
Sales Associate
Discovery Clothing
05.2023 - 06.2024
- Assisted customers with purchases and product questions
- Operated cash registers and handled transactions
- Maintained store cleanliness and organization
Sales Associate
ALDO
12.2021 - 08.2022
- Assisted customers with product selection and sizing
- Supported daily sales goals through customer service
- Maintained store appearance and organization
Education
Bachelor of Arts - Criminal Justice
Saint Xavier University
01-2026
High School Diploma -
Catalyst Maria High School
01-2022
Skills
- Bilingual in English and Spanish
- Strong communication skills
- Leadership and teamwork
- Customer service experience
- Organization and multitasking
- Professionalism under pressure
- Confidential information handling
- Front desk and administrative support
- Microsoft Office proficiency
- Dependable and punctual
- Time management
- Ability to work in fast-paced environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Chicago Eye Specialist
03.2026 - Current
Front Desk Receptionist
America's Best Contacts & Eyeglasses
09.2025 - 02.2026
Key Holder / Print & Copy Services Specialist
Office Depot
10.2024 - 08.2025
Sales Associate
Discovery Clothing
05.2023 - 06.2024
3rd Key Holder
ICING / Claire's
09.2022 - 08.2025
Sales Associate
ALDO
12.2021 - 08.2022
Bachelor of Arts - Criminal Justice
Saint Xavier University
High School Diploma -
Catalyst Maria High School