Marlena Steenerson
Minneapolis,United States
Summary
I am a dynamic server with a strong focus on producing high customer satisfaction and making the customer experience memorable. I have skills in suggestive selling and multitasking in fast-paced environments while maintaining a high team morale.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Hewing Hotel
Minneapolis, MN
05.2024 - Current
- Delivered exceptional customer service in high volume environments, ensuring guest satisfaction.
- Developed knowledge of menus from various outlets to promote and upsell items to guests.
- Customized services and offerings to meet differing guest needs based on seasonal trends and special events.
- Provided service above and beyond to enhance guest experience while poolside.
Server/Bartender
The Loop, North Loop
Minneapolis, MN
07.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while tending the bar without compromising service quality.
- Provided attentive service during high-volume periods while building guest rapport.
- Increased sales significantly by upselling higher-end products to customers.
Education
University of Minnesota
Minneapolis, MNWinona State University
Winona, MNSkills
- Hospitality service expertise
- Steps of service
- Suggestive selling
- Point of sale operation
Certification
- Bar Smarts
- MN School of Bartending
Timeline
Server
Hewing Hotel
05.2024 - Current
Server/Bartender
The Loop, North Loop
07.2023 - 06.2024
University of Minnesota
Winona State University