Marlim Contreras
Firebaugh,CA
Summary
Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Highly collaborative individual works well under pressure.
Overview
7
7
years of professional experience
Work History
Dispatcher
Mid Valley Disposal
10.2020 - Current
- Communicated with drivers, customer and customer service to coordinate timely deliveries and services.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
Sales Representative
AutoZone
10.2019 - 10.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Cashier
Giant Burger
01.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Arts - Liberal Studies
West Hills Community College
Firebaugh, CA05.2018
GED -
Firebaugh High
Firebaugh06.2012
Skills
- Driver Relations
- Special Requests
- Schedule Work Crews
- Digital Dispatch
- Paperwork Submission
- Work Order Generation
- Routing Orders
- Navigation Equipment
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Mid Valley Disposal
10.2020 - Current
Sales Representative
AutoZone
10.2019 - 10.2020
Cashier
Giant Burger
01.2017 - 02.2019
Associate of Arts - Liberal Studies
West Hills Community College
GED -
Firebaugh High
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