Marlon McKenzie (mariah)
Applebee's Grill + Bar
Atlanta,GA
11
years of professional experience
Dedicated Server specializing in guest service and team collaboration. Enhanced customer experiences in fast-paced environments through effective communication and organization. Contributed to operational efficiency and positive guest interactions in front desk operations and restaurant service.
Work History
Server
1 Year 1 Month- Delivered friendly, attentive guest service, enhancing customer satisfaction in fast-paced restaurant settings.
- Assisted guests with inquiries and special requests, ensuring a personalized dining experience.
- Utilized hospitality and wine-service expertise to elevate overall dining experiences.
- Recorded food and beverage orders accurately and sent requests to kitchen staff.
- Processed cash and card payments while keeping transactions accurate.
- Maintained cleanliness in dining and service areas by regularly tidying and sanitizing surfaces.
Hotel Front Desk Clerk
8 Months- Welcomed guests and completed the check-in process in a courteous, professional manner.
- Managed high call volumes, providing prompt and effective resolutions to guest inquiries and concerns.
- Processed guest payments and ensured clear, professional communication over the phone to enhance guest satisfaction.
- Assisted guests with luggage storage, arranged transportation, and fulfilled general requests to improve the overall guest experience.
- Worked with hospitality software and online booking systems to assist reservations and guest service tasks.
- Followed hotel safety and security procedures at all times.
Amazon Associate
5 Years 10 Months- Achieved productivity and order accuracy goals through efficient work practices in a dynamic environment.
- Supported shipping and receiving tasks to ensure timely order fulfillment in a fast-paced warehouse.
- Retrieved items from warehouse shelves using customer order details and inventory lists.
- Wrapped customer orders securely with proper packaging and protective materials.
- Applied shipping labels accurately with customer delivery information.
- Adhered to workplace safety procedures while maintaining a neat and organized work area for optimal operational flow.
Shift Leader
3 Years 1 Month- Greeted customers, processed orders, and managed cash and card transactions to ensure smooth service.
- Assisted team members during peak times to streamline service and enhance customer satisfaction.
- Prepared food and beverages following company standards and food-safety procedures.
- Maintained cleanliness and organization of dining areas, kitchens, and workstations to enhance customer experience.
Education
Medical Assistant - Medicine
Skills
Guest service
Point of sale
Payment processing
Hospitality software
Food safety procedures
Food preparation
Order fulfillment
Customer relationship management
Team leadership
Stock organization
Service standards
Timeline
Server
Applebee's Grill + Bar
08.2025 - 09.2026Read More
Hotel Front Desk Clerk
Sonesta Hotels
02.2025 - 10.2025Read More
Amazon Associate
Amazon
04.2019 - 02.2025Read More
Shift Leader
McDonald's
02.2016 - 03.2019Read More
Concorde Career College
Medical Assistant from Medicine
Read More