Marna Gomez
Blaine,MN
Summary
Dedicated customer service professional with proven skills in problem-solving, complaint resolution, and customer satisfaction. Committed to enhancing client experiences and loyalty through effective communication and adaptability.
Overview
2019
2019
years of professional experience
Work History
Customer Support Specialist
Supervalu
Eden Prairie, MN
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Maintained detailed records of customer interactions in CRM systems to ensure follow-up and accountability.
- Collaborated with team members to streamline communication processes, enhancing overall efficiency of support services.
Customer Service Manager
Cub Foods - Silver Lake
St. Anthony, MN
07.2008 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
Mascots & Costumes
Minneapolis, MN
06.2003 - 06.2008
- Led customer service initiatives to enhance client satisfaction and loyalty.
- Mentored team members, fostering a collaborative environment that encouraged professional growth.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Manager to Department Head
Supervalu
Hopkins, MN
06.1993 - 06.2003
- Oversaw daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored staff, fostering a collaborative work environment and skill development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Secretary to Cabinet Shop Manager
Red Owl Stores
Hopkins, MN
05.1978 - 06.1993
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and appointments for management team efficiently.
- Handled incoming communications, screening calls and emails professionally.
- Assisted in preparing reports and documents for internal meetings.
Education
University of Minnesota
Minneapolis, MNHigh School Diploma -
Columbia Heighs HS
Columbia Heights, MN06-1965
Skills
- Problem-solving
- Complaint handling
- Active listening
- Sales support
- [Product or service] support
- Payment processing
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Adaptability and flexibility
- Decision-making
Timeline
Customer Service Manager
Cub Foods - Silver Lake
07.2008 - 01.2019
Customer Service Manager
Mascots & Costumes
06.2003 - 06.2008
Manager to Department Head
Supervalu
06.1993 - 06.2003
Secretary to Cabinet Shop Manager
Red Owl Stores
05.1978 - 06.1993
Customer Support Specialist
Supervalu
University of Minnesota
High School Diploma -
Columbia Heighs HS