Marqecia Lassiter
Fort Worth
Summary
Experienced customer service professional skilled in managing diverse customer interactions and delivering effective solutions. Adept at using strong communication and problem‑solving abilities to address concerns promptly while maintaining high service standards. Proven track record of fostering positive customer relationships, resolving inquiries efficiently, and contributing to consistently high satisfaction levels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alo
Fort Worth, TX
03.2025 - 12.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention levels.
- Assisted in training new staff on customer service protocols and company policies.
- Implemented process improvements that enhanced response times for customer queries.
- Analyzed customer feedback to identify service gaps and recommend solutions.
- Managed escalated issues, providing timely resolutions and maintaining client relationships.
Cashier
Chick-fil-A Restaurants
Fort Worth, TX
10.2022 - 03.2024
- Answered customers' questions and provided information on store procedures or policies.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Processed customer payments quickly and returned exact change and receipts.
- Balanced cash drawers at the end of each shift.
- Greeted customers and responded to informational requests.
- Maintained work area and kept cash drawer organized.
Customer Service Representative
Buy Buy Baby
Fort Worth, TX
03.2022 - 09.2022
- Resolved customer inquiries efficiently through multi-channel communication, enhancing overall customer satisfaction.
- Managed high-volume inbound calls while maintaining professionalism and empathy in interactions.
Cashier
Jack in the Box
Fort Worth, TX
03.2021 - 12.2021
- I worked drive thru mostly sometimes worked front Conner and stocking up my area
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness of work area throughout shift.
- Greeted customers promptly and responded to questions.
Housekeeper
Arlington Health and Rehabilitation
Fort Worth, TX
03.2020 - 12.2021
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Emptied trash receptacles throughout the property.
Caregiver
Trail Lake Nursing And Rehab
Fort Worth, TX
01.2019 - 03.2020
- Provided compassionate care to residents, assisting with daily living activities and personal hygiene.
- Administered medications according to prescribed schedules, ensuring compliance with safety protocols.
- Trained new caregivers on best practices for patient care and facility protocols, improving team efficiency.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
High school diploma -
Trimble Technical High School
Fort Worth, TX, USA05.2019
Skills
- Caregiving
- Housekeeper
- Cashiering
- Customer service
- Retail Sales
- Daily reporting
- Credit and cash transactions
- Written and verbal communication
- Empathy and patience
- Cleaning
- Hospitality and accommodation
- Active listening
- Critical thinking
- Data entry
Certification
First Aid Certification
Timeline
Customer Service Representative
Alo
03.2025 - 12.2025
Cashier
Chick-fil-A Restaurants
10.2022 - 03.2024
Customer Service Representative
Buy Buy Baby
03.2022 - 09.2022
Cashier
Jack in the Box
03.2021 - 12.2021
Housekeeper
Arlington Health and Rehabilitation
03.2020 - 12.2021
Caregiver
Trail Lake Nursing And Rehab
01.2019 - 03.2020
High school diploma -
Trimble Technical High School