Marquesia Lockridge

• Completed cash and credit card transactions accurately using POS software.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Observed packing operations to verify conformance to specifications.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Opened new inventory and rotated stock by dates to maintain freshness.

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• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Managed inventory control, cash control, and store opening and closing procedures.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Trained and guided team members to maintain high productivity and performance metrics.