Marquez Cannon
Jacksonville,FL
Summary
Dedicated and collaborative professional with a proven track record of success in high-pressure environments. Skilled in quality control, customer service, technical support, and operations analysis, with a demonstrated ability to apply advanced analytical skills to problem-solving. Committed to upholding core values and contributing to organizational success through effective teamwork and a results-oriented approach.
Overview
6
6
years of professional experience
Work History
Account Executive
Strike Jax
Jacksonville, Florida
01.2023 - 12.2024
- Maintained accurate records of all sales activities using CRM software systems.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Intelligence Analyst
US Navy
Washington, DC
09.2019 - 01.2024
- Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries.
- Participated in training sessions designed to improve tactical skills associated with gathering intelligence in challenging environments.
- Collaborated with other members of the Intelligence Community to ensure timely sharing of relevant information.
- Utilized specialized software programs to collect, store, analyze and present large amounts of information in an organized format.
- Assisted with developing strategies and tactics based on gathered information regarding adversary capabilities, intentions and goals.
- Provided analytic support during operations by collecting, analyzing and interpreting related data.
Parcel Assistant
UPS
Jacksonville, Florida
09.2018 - 09.2020
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Communicated postal laws and regulations to customers needing guidance.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Followed established procedures for returning undeliverable parcels back to sender or warehouse facility.
Skills
- Territory Management
- Customer Service
- Staff Management
- Account Servicing
- Account Management
- Information Security
- Customer Support
- Data Analysis
- Operating System Configuration
- Advanced troubleshooting
- Troubleshooting and testing
- Network Administration
- Network Security Management
- Privacy protocols
- Field Reconnaissance
- Analytical Thinking
Timeline
Account Executive
Strike Jax
01.2023 - 12.2024
Intelligence Analyst
US Navy
09.2019 - 01.2024
Parcel Assistant
UPS
09.2018 - 09.2020