Marquis Mitchell
Bronx,NY
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Bath and Body Works
Bronx, NY
08.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Inbound Specialist
Target
Mount Vernon, NY
08.2021 - 08.2022
- Boosted team morale and fostered a positive work environment by sharing best practices and celebrating individual successes.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Stock Associate
Bath and Body Works
Yonkers, NY
05.2019 - 03.2020
- Blocked and faced products on displays and shelves in accordance with company policy.
- Managed inventory storage in clean and organized fashion.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Maintained current knowledge of shelf plano–grams and end cap plans to effectively merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Supported promotional plans by updating signage with price changes.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
Education
EPA 608 Universal - HVAC-R
New York City College of Technology
Brooklyn, NY06.2025
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Problem solving skills
- Fast paced
- Workflow optimization
- Quality assurance
Timeline
Operations Supervisor
Bath and Body Works
08.2022 - Current
Inbound Specialist
Target
08.2021 - 08.2022
Stock Associate
Bath and Body Works
05.2019 - 03.2020
EPA 608 Universal - HVAC-R
New York City College of Technology