Marquis Williams
Pittsburgh,Pennsylvania
Summary
Sales-oriented travel expert with exceptional administrative skills and a proven track record of success at renowned agencies. Recognized for delivering exceptional customer service and adeptly resolving conflicts. Years of hands-on experience in the corporate travel industry, consistently providing unparalleled service and quality to clients.
Overview
20
20
years of professional experience
Work History
Travel Agent
Archer Travel Service
2941 Foothill Blvd, La Crescenta-Montrose, CA 9121
09.2022 - 11.2024
- Handled accommodations for couples and executives.
- Created bespoke holiday packages based on client's specific needs and expectations.
- Enhanced client satisfaction by designing personalized travel plans.
- Addressed concerns efficiently resulting in client satisfaction.
- Increased operational efficiency through streamlined booking methods.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Ambassador
Clear Secure Inc
1000 Airport Blvd Pittsburgh PA 15231
11.2023 - 03.2024
- Elevated customer satisfaction through friendly demeanor.
- Welcomed clients and customers, ensuring a friendly environment.
- Enhanced team adherence to operational policies.
- Established connections with essential stakeholders, enhancing cooperation.
- Performed scheduled security audits to maintain compliance with standards.
- Prevented unauthorized access by diligently monitoring entry points and verifying credentials.
- Greeted customers and clients to create welcoming atmosphere.
Security Officer
Acrisure Stadium
Pittsburgh, US
09.2021 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
Bachelor of Science - Business communication
Carlow University
Pittsburgh, PA01-2021
Diploma - Behavioral Sciences
Wilkinsburg High School
Pittsburgh, PA06-2008
Skills
- Itinerary planning
- Travel industry expertise
- High volume environments
- Hotel accommodations
- Retail sales
- Event networking
- Customer engagement
Certification
Pennsylvania State Sales Certification, Michel Elite Co, 07/01/24
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ambassador
Clear Secure Inc
11.2023 - 03.2024
Travel Agent
Archer Travel Service
09.2022 - 11.2024
Security Officer
Acrisure Stadium
09.2021 - 01.2022
Bachelor of Science - Business communication
Carlow University
Diploma - Behavioral Sciences
Wilkinsburg High School