Marquis Williams
Pittsburgh,Pennsylvania
Summary
Sales-oriented travel expert with exceptional administrative skills and a proven track record of success at renowned agencies. Recognized for delivering exceptional customer service and adeptly resolving conflicts. Years of hands-on experience in the corporate travel industry, consistently providing unparalleled service and quality to clients.
Overview
20
20
years of professional experience
Work History
Travel Agent
Archer Travel Service
09.2022 - 11.2024
- Handled accommodations for couples and executives.
- Created bespoke holiday packages based on client's specific needs and expectations.
- Enhanced client satisfaction by designing personalized travel plans.
- Addressed concerns efficiently resulting in client satisfaction.
- Increased operational efficiency through streamlined booking methods.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Ambassador
Clear Secure Inc
11.2023 - 03.2024
- Elevated customer satisfaction through friendly demeanor.
- Welcomed clients and customers, ensuring a friendly environment.
- Enhanced team adherence to operational policies.
- Established connections with essential stakeholders, enhancing cooperation.
- Performed scheduled security audits to maintain compliance with standards.
- Prevented unauthorized access by diligently monitoring entry points and verifying credentials.
- Greeted customers and clients to create welcoming atmosphere.
Security Officer
Acrisure Stadium
09.2021 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
Bachelor of Science - Business communication
Carlow University
Pittsburgh, PA01-2021
Diploma - Behavioral Sciences
Wilkinsburg High School
Pittsburgh, PA06-2008
Skills
- Itinerary planning
- Travel industry expertise
- High volume environments
- Hotel accommodations
- Retail sales
- Event networking
- Customer engagement
Certification
Pennsylvania State Sales Certification, Michel Elite Co, 07/01/24
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ambassador
Clear Secure Inc
11.2023 - 03.2024
Travel Agent
Archer Travel Service
09.2022 - 11.2024
Security Officer
Acrisure Stadium
09.2021 - 01.2022
Pennsylvania State Sales Certification, Michel Elite Co, 07/01/24
Bachelor of Science - Business communication
Carlow University
Diploma - Behavioral Sciences
Wilkinsburg High School
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