Marrocie Robinson
Lawrenceville
Summary
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Extended Stay America
Alpharetta, GA
02.2025 - Current
- Assisted guests with check-in and check-out processes, ensuring a seamless experience.
- Responded to guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Maintained accurate records of reservations and cancellations using property management systems.
- Provided information on hotel amenities and local attractions to enhance guest experiences.
Patient Care Assistant
Acti-Kare
Loganville, GA
07.2023 - 03.2025
- Assisted patients with daily activities, enhancing overall comfort and well-being.
- Monitored patient vital signs, ensuring timely reporting of changes to healthcare teams.
- Administered medications under supervision, maintaining accurate records for compliance.
- Collaborated with multidisciplinary teams to develop personalized care plans for patients.
Medical Receptionist
Api Medical Center
Lilburn, GA
10.2022 - 08.2023
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between patients and medical staff to ensure effective information flow.
- Processed patient check-ins and insurance verifications to maintain accurate records.
- Assisted in maintaining cleanliness and organization of reception area for improved patient experience.
- Implemented electronic health record system updates to streamline patient data management.
Direct Support Professional
Hi-Hope Service Center
Lawrenceville, GA
03.2020 - 10.2022
- Provided personalized care and support to individuals with disabilities, fostering independence and dignity.
- Assisted clients in daily living activities, promoting skill development and enhancing quality of life.
- Implemented behavior management strategies to improve client engagement and reduce challenging behaviors.
- Collaborated with interdisciplinary teams to develop and execute individualized support plans for clients.
Education
High School Diploma -
Urbana High School
Urbana, ILSkills
- Customer service
- Microsoft office Suite
- Guest accommodations
- Detail-oriented
- Payment processing
- Professional written and verbal communication
- Time Management
- Athenahealth
- Organizational skills
- Teamwork and collaboration
Timeline
Guest Service Representative
Extended Stay America
02.2025 - Current
Patient Care Assistant
Acti-Kare
07.2023 - 03.2025
Medical Receptionist
Api Medical Center
10.2022 - 08.2023
Direct Support Professional
Hi-Hope Service Center
03.2020 - 10.2022
High School Diploma -
Urbana High School