Marshall Mondo
Lancaster,PA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Capable of staying current on menu items and consistently offering targeted recommendations to meet individual customer needs. Knowledgeable on handling special dietary requirements and general food safety standards. Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Cheerful worker offering experience in fast-paced dining and short-order restaurant settings. Promotes customer comfort and enhanced experiences by accomodating and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Olive Garden
11.2021 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Construction Laborer
Mar Allen
05.2021 - Current
- Increased project efficiency by effectively organizing and managing construction materials on job sites.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Improved worksite safety by consistently adhering to company protocols and guidelines.
- Enhanced client satisfaction by maintaining a clean and organized work environment throughout the construction process.
Store Associate
Walmart
11.2020 - 05.2021
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Store Associate
Kmart
03.2019 - 11.2020
- Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
- Received recognition for excellent customer service skills, contributing to a positive reputation for the store.
Education
High School Diploma -
Ephrata Senior High School
Ephrata, PABachelor of Science - Business Administration And Management
Millersville University of Pennsylvania
Millersville, PA05.2025
Skills
- Wine Pairings
- Order Taking
- Drink Preparation
- Daily Specials Memorization
- Guest Relations Management
- Basic Carpentry
- Supply Coordination
- Equipment Maintenance
Affiliations
- Lifting
Timeline
Restaurant Server
Olive Garden
11.2021 - Current
Construction Laborer
Mar Allen
05.2021 - Current
Store Associate
Walmart
11.2020 - 05.2021
Store Associate
Kmart
03.2019 - 11.2020
High School Diploma -
Ephrata Senior High School
Bachelor of Science - Business Administration And Management
Millersville University of Pennsylvania
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