Marshall Welch
Salt Lake City,UT
Summary
Results-driven professional known for high productivity and efficient task completion. Skilled in strategic planning, sales, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
11
11
years of professional experience
Work History
General Manager
Mammoth Holdings LLC
West Jordan, UT
05.2024 - Current
- Oversaw financial operations related to the car wash business, including budgeting, payroll, labor, vendors, and chemical/supply orders.
- Responsible for recruiting, hiring, onboarding, and training all employees.
- Implemented strategies for upselling and membership sales to drive high conversion percentages, surpassing goals.
- Established standards for customer service excellence throughout the business.
- Ensured all equipment functioned properly through routine preventative maintenance and cleaning.
- Evaluated employee performance through periodic reviews and provided feedback accordingly.
Area Facilities Manager
Zips Car Wash
, Utah/Idaho
10.2023 - 05.2024
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
- Scheduled and monitored on-site inspections of facility.
- Prioritized and performed routine maintenance to keep facilities in excellent shape.
- Organized meetings with vendors to discuss service agreements or new projects.
- Extensive work on hydraulic power packs, motors, pumps, hydra/water/air lines, reclaim systems, backroom and tunnel equipment, chemical applicators, hydraflex boards, dosatrons, hydrominers, pneumatic systems, conveyor systems, POS systems, pay stations, gate systems, welding.
Maintenance Tech II
Tagg-N-Go
Lehi, UT
04.2023 - 10.2023
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Provided technical support to production staff for machine troubleshooting needs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Adjusted machine settings according to manufacturing specifications.
- Replaced defective parts such as bearings, seals, gears, valves.
- Maintained accurate records of all maintenance activities performed.
- Followed established safety procedures when operating heavy machinery.
Multi-Site Manager
Ultimate Shine
Roanoke, VA
02.2020 - 04.2023
- Oversaw operations of expanding the company into the Virginia market, succeeding in performing two grand openings and managing both locations.
- Evaluated daily operational reports from each site to assess performance indicators such as productivity, quality control, inventory levels and cost management.
- Developed and implemented strategies and procedures to ensure smooth operations of multiple sites.
- Supervised the recruitment process for all locations, including interviewing candidates and selecting appropriate personnel followed with onboarding and training
- Responsible for preventative maintenance and repair of equipment
- Oversaw financial reporting and profitability of the locations
General Manager
Zips Car Wash
Roanoke, VA
05.2017 - 02.2020
- Oversaw financial operations related to the business including labor, budgeting, vendor relations, chemical ordering, supplies costs, payroll, profitability.
- Responsible for all recruiting, hiring, onboarding, and training of staff
- Strategized sales techniques in order to exceed goals in membership conversion percentages and upselling single wash purchases with add-ons.
- Ensured all equipment functioned properly through routine preventative maintenance and cleanliness standards
- Established high standards of customer service for the location
Loader/Unloader/Sorter
UPS Distribution Center
Roanoke, VA
03.2014 - 05.2017
- Started the day I turned 18 while in high school
- Loaded and Unloaded trailers at a high efficiency rate using a roller system for packages and scanner
- Sorted packages at a fast pace according to postal codes to direct to specific trailer loading stations
- Fast paced high intensity hard labor in a loud hot/cold environment
Supervisor/Scorekeeper
Roanoke County Recreational Sports
Roanoke, VA
07.2013 - 03.2014
- Setup recreational sporting events at local parks
- Kept score and time clocks for events
- Supervised sporting events
Education
Associate of Science - Business Administration
Virginia Western Community College
Roanoke, VA05-2017
High School Diploma -
Northside High School
Roanoke, VA06-2014
Skills
- P&L Management
- Vendor Sourcing
- Schedule Management
- Customer Retention
- Staff Supervision
- Sales
- Project Management
- Quality Management
- Expense Control
- Leadership and team building
- Operations Management
- Top talent recruiting, hiring, and retention
- Vendor Negotiations
- Facility Management
- Sales planning and implementation
- Maintenance & repair
- Problem-solving capabilities
- Customer Service-Oriented
- Flexible Work Schedule
Affiliations
- Snowboarding
- Hiking/Backpacking
- Traveling
- Being outside
References
References available upon request.
Timeline
General Manager
Mammoth Holdings LLC
05.2024 - Current
Area Facilities Manager
Zips Car Wash
10.2023 - 05.2024
Maintenance Tech II
Tagg-N-Go
04.2023 - 10.2023
Multi-Site Manager
Ultimate Shine
02.2020 - 04.2023
General Manager
Zips Car Wash
05.2017 - 02.2020
Loader/Unloader/Sorter
UPS Distribution Center
03.2014 - 05.2017
Supervisor/Scorekeeper
Roanoke County Recreational Sports
07.2013 - 03.2014
Associate of Science - Business Administration
Virginia Western Community College
High School Diploma -
Northside High School
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